Comments on: Getting up, close and personal with the customer – three airline case studies http://simpliflying.com/2008/getting-up-close-and-personal-with-the-customer-%e2%80%93-3-airline-case-studies/ Helping airlines & airports engage travelers, profitably Sun, 22 Jan 2012 21:33:57 +0000 hourly 1 By: SimpliFlying » Blog Archive » Rohit Bhargava feels that United Airlines lacks a brand personality. Is he right? http://simpliflying.com/2008/getting-up-close-and-personal-with-the-customer-%e2%80%93-3-airline-case-studies/comment-page-1/#comment-372 SimpliFlying » Blog Archive » Rohit Bhargava feels that United Airlines lacks a brand personality. Is he right? Wed, 26 Nov 2008 23:00:17 +0000 http://simpliflying.com/?p=28#comment-372 [...] learn how to engage their customers. Right in their arena is JetBlue, which does a fantastic job of using the latest technologies to interact with their customers and engage them in a [...] [...] learn how to engage their customers. Right in their arena is JetBlue, which does a fantastic job of using the latest technologies to interact with their customers and engage them in a [...]

]]> By: SimpliFlying » Blog Archive » Three reasons why JetBlue’s eBay store is a genius move and why other airlines will follow http://simpliflying.com/2008/getting-up-close-and-personal-with-the-customer-%e2%80%93-3-airline-case-studies/comment-page-1/#comment-316 SimpliFlying » Blog Archive » Three reasons why JetBlue’s eBay store is a genius move and why other airlines will follow Thu, 11 Sep 2008 10:08:42 +0000 http://simpliflying.com/?p=28#comment-316 [...] JetBlue Airways has once again demonstrated that it’s a leader when it comes to using the latest technologies to bring in [...] [...] JetBlue Airways has once again demonstrated that it’s a leader when it comes to using the latest technologies to bring in [...]

]]> By: Malaysia Airlines' blog may do wonders for the brand | SimpliFlying http://simpliflying.com/2008/getting-up-close-and-personal-with-the-customer-%e2%80%93-3-airline-case-studies/comment-page-1/#comment-235 Malaysia Airlines' blog may do wonders for the brand | SimpliFlying Wed, 16 Jul 2008 16:19:48 +0000 http://simpliflying.com/?p=28#comment-235 [...] the brandMalaysia Airlines’ blog may do wonders for the brandFew airlines are known to have embraced the latest technologies to connect with their customers - specifically blogs. Southwest’s “Nuts about Southwest” is probably the only [...] [...] the brandMalaysia Airlines’ blog may do wonders for the brandFew airlines are known to have embraced the latest technologies to connect with their customers – specifically blogs. Southwest’s “Nuts about Southwest” is probably the only [...]

]]> By: Shishir http://simpliflying.com/2008/getting-up-close-and-personal-with-the-customer-%e2%80%93-3-airline-case-studies/comment-page-1/#comment-75 Shishir Sun, 11 May 2008 20:13:32 +0000 http://simpliflying.com/?p=28#comment-75 The twitter usage is quite similar to what Facebook has also recently started. Where people can sign up for groups if they are a "fan" of some particular service/company/celebrity and whenever someone does that, that action shows up in the news feed of that person's friends! So I'm sure companies are also using Facebook for similar means :) The twitter usage is quite similar to what Facebook has also recently started. Where people can sign up for groups if they are a “fan” of some particular service/company/celebrity and whenever someone does that, that action shows up in the news feed of that person’s friends!

So I’m sure companies are also using Facebook for similar means :)

]]> By: Airline » Getting up, close and personal with the customer - 3 airline case studies http://simpliflying.com/2008/getting-up-close-and-personal-with-the-customer-%e2%80%93-3-airline-case-studies/comment-page-1/#comment-72 Airline » Getting up, close and personal with the customer - 3 airline case studies Fri, 09 May 2008 14:57:05 +0000 http://simpliflying.com/?p=28#comment-72 [...] SimpliFlying wrote an interesting post today on Getting up, close and personal with the customer - 3 airline case studiesHere’s a quick excerptHow would you feel if an airline starts following you on Twitter, and not only that, starts interacting with you as well?…Wouldn’t it be great to be able to vote for the name of the next big thing in the airline industry in your country?… [...] [...] SimpliFlying wrote an interesting post today on Getting up, close and personal with the customer – 3 airline case studiesHere’s a quick excerptHow would you feel if an airline starts following you on Twitter, and not only that, starts interacting with you as well?…Wouldn’t it be great to be able to vote for the name of the next big thing in the airline industry in your country?… [...]

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