Comments on: Happy Crew = Happy Passengers = Great Brand!

By: SimpliFlying » Blog Archive » Three lessons from Jet Airways on how not to treat employees

Wed, 22 Oct 2008 20:08:38 +0000

[...] Director Allen Adamson reveals that creating a powerful airline brand is the ultimate test on Happy Crew = Happy Passengers = Great Brand!SimpliFlying » Blog Archive » Landor Managing Director Allen Adamson reveals that [...]

By: SimpliFlying » Blog Archive » Landor Managing Director Allen Adamson reveals that creating a powerful airline brand is the ultimate test

Mon, 20 Oct 2008 16:39:23 +0000

[...] the customers to make decisions on their own cultivates happy customers too. Training them well and keeping them happy to ensure that they live the brand, and communicate the brand to the customers in every interaction [...]

By: Southwest Airlines’ outgoing President Colleen Barrett talks about how happy employees make a great brand | SimpliFlying

Mon, 21 Jul 2008 17:00:40 +0000

[...] Knowledge@Wharton recently featured an interview of Colleen Barrett, the outgoing President of Southwest Airlines. Among the many gems of wisdom she shared about running the most profitable airline in the US, something that stood out was the emphasis that the company was created to serve employees first, and then customers. It may seem normal, but is really the backbone of Southwest’s success. If the employees had not gone the distance with the company, it surely wouldn’t have achieved the kind of success it has today. Once again, it re-emphasizes the fact that happy employees make for a great brand. [...]

By: Why the Southwest and WestJet alliance is good for both the brands | SimpliFlying

Fri, 11 Jul 2008 04:43:08 +0000

[...] Happy employees – Both airlines place strong emphasis on “servant leadership,” ensuring that employees remain happy. And as we’ve mentioned on this blog before, happy crew = happy passengers = great brand! [...]

By: Why small things can make a big difference to the brand | SimpliFlying

Why small things can make a big difference to the brand | SimpliFlying — Mon, 16 Jun 2008 12:27:58 +0000

[...] It sure did leave a strong impression on me, and probably anyone else would have been just as impressed. It is the small things that enhance the brand experience, and going above and beyond often results in happy passengers. And as we know, Happy Passengers = Great Brand. [...]

By: Three lessons from American Airlines' big blooper | SimpliFlying

Three lessons from American Airlines' big blooper | SimpliFlying — Mon, 19 May 2008 15:29:39 +0000

[...] Happy Crew = Happy Passengers = Great Brand, SimpliFlying [...]