Comments on: Letter of Apology to the flying public, from flight attendants http://simpliflying.com/2008/letter-of-apology-to-the-flying-public-from-flight-attendants/ Helping airlines & airports engage travelers, profitably Sun, 22 Apr 2012 04:02:10 +0000 hourly 1 By: Renee' http://simpliflying.com/2008/letter-of-apology-to-the-flying-public-from-flight-attendants/comment-page-1/#comment-23682 Renee' Wed, 18 Apr 2012 19:16:41 +0000 http://simpliflying.com/?p=273#comment-23682 I just wish that this could be mass produced so that the letter could be given to each and every passenger. All passengers take it personal when we ASK them to do things that are FAA directives but then they don't understand why we get mad when they don't listen after being asked 2 or 3 times. The worse part is, when we have to call a gate agent, then you want to hide and seek with the cell phone, now you want to put up the bag we asked you to put away...... if it is that much of a problem to listen to directions, then drive! You can text and drive (pay your own ticket if you are caught), you can have a drink anytime during the drive, you can stop the drive to go pee anytime you want, you can stop at the gas station for whatever snacks you want, you can control the air to the entire car, and you can take your time making you as late as you want! I just wish that this could be mass produced so that the letter could be given to each and every passenger. All passengers take it personal when we ASK them to do things that are FAA directives but then they don’t understand why we get mad when they don’t listen after being asked 2 or 3 times. The worse part is, when we have to call a gate agent, then you want to hide and seek with the cell phone, now you want to put up the bag we asked you to put away…… if it is that much of a problem to listen to directions, then drive! You can text and drive (pay your own ticket if you are caught), you can have a drink anytime during the drive, you can stop the drive to go pee anytime you want, you can stop at the gas station for whatever snacks you want, you can control the air to the entire car, and you can take your time making you as late as you want!

]]> By: Beth http://simpliflying.com/2008/letter-of-apology-to-the-flying-public-from-flight-attendants/comment-page-1/#comment-23477 Beth Tue, 17 Apr 2012 01:50:50 +0000 http://simpliflying.com/?p=273#comment-23477 As a retired Flight Attendant, I concur with what is said in this article. Except, I don't think we/you need to apologize for every little thing. It's almost a knee jerk reaction. Once upon a time the flying public was more sophisticated then they are now. They realized that stuff happens that is beyond the Crews or the airline's control. I say learn to go with the flow, it makes everyone's day easiler, including your own. Ask yourself will this matter to me in 5 years, 2 years, 5 days?? As a retired Flight Attendant, I concur with what is said in this article. Except, I don’t think we/you need to apologize for every little thing. It’s almost a knee jerk reaction.

Once upon a time the flying public was more sophisticated then they are now. They realized that stuff happens that is beyond the Crews or the airline’s control. I say learn to go with the flow, it makes everyone’s day easiler, including your own. Ask yourself will this matter to me in 5 years, 2 years, 5 days??

]]> By: Tammy http://simpliflying.com/2008/letter-of-apology-to-the-flying-public-from-flight-attendants/comment-page-1/#comment-23414 Tammy Mon, 16 Apr 2012 12:03:58 +0000 http://simpliflying.com/?p=273#comment-23414 Glen, not necessary to post again and again. We get that you just don't get it! Glen, not necessary to post again and again. We get that you just don’t get it!

]]> By: Marcia http://simpliflying.com/2008/letter-of-apology-to-the-flying-public-from-flight-attendants/comment-page-1/#comment-23375 Marcia Sun, 15 Apr 2012 23:19:19 +0000 http://simpliflying.com/?p=273#comment-23375 If you think your job is tough, try teaching middle school. If you think your job is tough, try teaching middle school.

]]> By: Paul http://simpliflying.com/2008/letter-of-apology-to-the-flying-public-from-flight-attendants/comment-page-1/#comment-23356 Paul Sun, 15 Apr 2012 18:03:26 +0000 http://simpliflying.com/?p=273#comment-23356 Cry me a river. "Safety" is BALONEY. You are there PRIMARILY to PROTECT YOUR EMPLOYER'S INTERESTS. ALL jobs that require a person to interact with the public are "tough" jobs. Quit whining or get another job. And do the one you have, better. Paul Cry me a river. “Safety” is BALONEY. You are there PRIMARILY to PROTECT YOUR EMPLOYER’S INTERESTS.

ALL jobs that require a person to interact with the public are “tough” jobs. Quit whining or get another job. And do the one you have, better.

Paul

]]> By: DJ http://simpliflying.com/2008/letter-of-apology-to-the-flying-public-from-flight-attendants/comment-page-1/#comment-23342 DJ Sun, 15 Apr 2012 14:46:50 +0000 http://simpliflying.com/?p=273#comment-23342 Gee, where to start.... Glenn, if you had to apologize as many times as a flight attendant does for the inadequacies of provisions for what ever reason - regardless of how much you actually LOVE your job. All the writer was saying is, IS, "Please, just don't BLAME the person who has NO control!!". Cindy - keep flying Southwest - no complaints from those of us working at other carriers, but, invariably, you WILL have one or more of these experiences. Don't you watch "Airline"?? ;) Or, are you saying it is just those passengers filmed who have problems? And finally people, would you REALLY attempt to, or, encourage your children to sleep on the floor of your moving vehicle on the highway? Then why in God's creation would you EVER allow this to happen in a pressurized tube flying roughly 8-10 times FASTER on a "track" that has no warning signs of bumps ahead?? Your seat belt is to be worn at ALL times, even when the sign is OFF. It is only off to allow you to get up and go to the restroom or stretch, get items from the overhead bins - especially if you didn't have enough foresight to place what you would need after take-off underneath the seat in front of you (IF you weren't in a bulkhead row to begin with). Gee, where to start…. Glenn, if you had to apologize as many times as a flight attendant does for the inadequacies of provisions for what ever reason – regardless of how much you actually LOVE your job. All the writer was saying is, IS, “Please, just don’t BLAME the person who has NO control!!”. Cindy – keep flying Southwest – no complaints from those of us working at other carriers, but, invariably, you WILL have one or more of these experiences. Don’t you watch “Airline”?? ;) Or, are you saying it is just those passengers filmed who have problems?

And finally people, would you REALLY attempt to, or, encourage your children to sleep on the floor of your moving vehicle on the highway? Then why in God’s creation would you EVER allow this to happen in a pressurized tube flying roughly 8-10 times FASTER on a “track” that has no warning signs of bumps ahead?? Your seat belt is to be worn at ALL times, even when the sign is OFF. It is only off to allow you to get up and go to the restroom or stretch, get items from the overhead bins – especially if you didn’t have enough foresight to place what you would need after take-off underneath the seat in front of you (IF you weren’t in a bulkhead row to begin with).

]]> By: BCNya http://simpliflying.com/2008/letter-of-apology-to-the-flying-public-from-flight-attendants/comment-page-1/#comment-23273 BCNya Sat, 14 Apr 2012 17:35:18 +0000 http://simpliflying.com/?p=273#comment-23273 Seven years as a flight attendant taught me many things about the travel industry, the traveling public, and about flight crews. The truth is, flight attendants see hundreds of passengers a day and encounter identical passenger situations too many times to count. Being entirely "peopled-out" at the end of a long day is typical. Still, a dedicated flight crew member reminds himself or herself that to each passenger, this flight is a fresh experience and you are the new crew. Too many flight attendants are exhausted by the end of the day and turn surly. I was embarrassed by that as a crew member and resent it now as a passenger--a customer with many different choices of carriers who sometimes wishes I had chosen differently. Seven years as a flight attendant taught me many things about the travel industry, the traveling public, and about flight crews. The truth is, flight attendants see hundreds of passengers a day and encounter identical passenger situations too many times to count. Being entirely “peopled-out” at the end of a long day is typical. Still, a dedicated flight crew member reminds himself or herself that to each passenger, this flight is a fresh experience and you are the new crew. Too many flight attendants are exhausted by the end of the day and turn surly. I was embarrassed by that as a crew member and resent it now as a passenger–a customer with many different choices of carriers who sometimes wishes I had chosen differently.

]]> By: Karen Pawlak http://simpliflying.com/2008/letter-of-apology-to-the-flying-public-from-flight-attendants/comment-page-1/#comment-23266 Karen Pawlak Sat, 14 Apr 2012 15:18:03 +0000 http://simpliflying.com/?p=273#comment-23266 Amen! Amen!

]]> By: Cindy Crossman http://simpliflying.com/2008/letter-of-apology-to-the-flying-public-from-flight-attendants/comment-page-1/#comment-23215 Cindy Crossman Fri, 13 Apr 2012 23:37:15 +0000 http://simpliflying.com/?p=273#comment-23215 We fly Southwest monthly. We have never had any problems. Your job is like other service jobs in that people are so CRAZY at times. Unfortunatly you can't ask them to leave the store/restaurant, etc. The airlines should supply you with business cards that have the customer service contact information on it. Nine times out of ten I bet they don't contact the department. They just need to BITCH. I believe they were denied basic attention as children and demand it from you. Also I can predict with almost 100% success, which passingers will unbuckle their seat belt before you stop. It's always a man, 20 - 39 years old who has a computer on his lap and is dressed in a polo shirt. He believes that he is too cool and special to abide by the rules. When I watch him unbuckle it aways brings a smile to my face as I keep that 100% intact. We fly Southwest monthly. We have never had any problems. Your job is like other service jobs in that people are so CRAZY at times. Unfortunatly you can’t ask them to leave the store/restaurant, etc. The airlines should supply you with business cards that have the customer service contact information on it. Nine times out of ten I bet they don’t contact the department. They just need to BITCH. I believe they were denied basic attention as children and demand it from you. Also I can predict with almost 100% success, which passingers will unbuckle their seat belt before you stop. It’s always a man, 20 – 39 years old who has a computer on his lap and is dressed in a polo shirt. He believes that he is too cool and special to abide by the rules. When I watch him unbuckle it aways brings a smile to my face as I keep that 100% intact.

]]> By: h http://simpliflying.com/2008/letter-of-apology-to-the-flying-public-from-flight-attendants/comment-page-1/#comment-5974 h Wed, 07 Sep 2011 04:37:16 +0000 http://simpliflying.com/?p=273#comment-5974 I was a flight attendant for 2 years for a charter airline. Worst experience of my life. I mean, I realized that instead of complaining about it I had to get an exit strategy; transitioned to non-profit, loved it, and haven't looked back since. But then again, the company I worked for was crappy. But I could only remain there for as long as I allowed myself to believe that that was what I deserved. One thing I can say is that I never really thought about 9/11 at all, I was never fearful, because I understand that the real terrorists are in this very country. I flew them around the world, they're called the military (actually they're just pawns in the game)! Some of them were cool though. But as an evolved being I just couldn't allow myself to get paid to be degraded by my company and to support a war. I would never go back,and to endure what you do, I'd have to question your mental health. You know what the definition of insanity is right? I was a flight attendant for 2 years for a charter airline. Worst experience of my life. I mean, I realized that instead of complaining about it I had to get an exit strategy; transitioned to non-profit, loved it, and haven’t looked back since. But then again, the company I worked for was crappy. But I could only remain there for as long as I allowed myself to believe that that was what I deserved. One thing I can say is that I never really thought about 9/11 at all, I was never fearful, because I understand that the real terrorists are in this very country. I flew them around the world, they’re called the military (actually they’re just pawns in the game)! Some of them were cool though. But as an evolved being I just couldn’t allow myself to get paid to be degraded by my company and to support a war. I would never go back,and to endure what you do, I’d have to question your mental health. You know what the definition of insanity is right?

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