http://simpliflying.com/2008/southwest-airlines-outgoing-president-colleen-barrett-confirms-in-interview-that-happy-employees-make-a-great-brand/ Helping airlines & airports engage travelers, profitably Sun, 22 Jan 2012 21:33:57 +0000 hourly 1 http://simpliflying.com/2008/southwest-airlines-outgoing-president-colleen-barrett-confirms-in-interview-that-happy-employees-make-a-great-brand/comment-page-1/#comment-3066 » 68 love marks from Southwest Airlines’ Paula Berg that can help British Airways prevent a future strike by Unite - SimpliFlying || Aviation :: Branding :: Technology || Airline marketing, airline brand management, social media, Web 2.0 Fri, 18 Dec 2009 13:32:45 +0000 http://simpliflying.com/?p=67#comment-3066 [...] just something Paula expressed, but also what Southwest’s outgoing President Colleen Barrett confirmed over a year ago in her final interview – that the airline’s prime customers are its employees. And keeping them happy keeps [...] [...] just something Paula expressed, but also what Southwest’s outgoing President Colleen Barrett confirmed over a year ago in her final interview – that the airline’s prime customers are its employees. And keeping them happy keeps [...]

]]> http://simpliflying.com/2008/southwest-airlines-outgoing-president-colleen-barrett-confirms-in-interview-that-happy-employees-make-a-great-brand/comment-page-1/#comment-367 SimpliFlying » Blog Archive » Landor Managing Director Allen Adamson reveals that creating a powerful airline brand is the ultimate test Mon, 20 Oct 2008 16:38:37 +0000 http://simpliflying.com/?p=67#comment-367 [...] other part of brand execution that matters is internal branding - something SouthWest is well known for. In in his experience in working with airlines, Allen has learnt that empowering the employees [...] [...] other part of brand execution that matters is internal branding – something SouthWest is well known for. In in his experience in working with airlines, Allen has learnt that empowering the employees [...]

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