http://simpliflying.com/2008/why-small-things-can-make-a-big-difference-to-the-brand/ Helping airlines & airports engage travelers, profitably Sun, 22 Apr 2012 04:02:10 +0000 hourly 1 http://simpliflying.com/2008/why-small-things-can-make-a-big-difference-to-the-brand/comment-page-1/#comment-2816 max191 Thu, 08 Oct 2009 05:49:16 +0000 http://simpliflying.com/?p=47#comment-2816 Your blog is very interesting. I would like to tell that I have been looking for such information and finally got it. Thanks a lot.<br>regards<br><a rel="dofollow" href="http://www.charcoalgrillsite.com" rel="nofollow">charcoal grill</a> Your blog is very interesting. I would like to tell that I have been looking for such information and finally got it. Thanks a lot.
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]]> http://simpliflying.com/2008/why-small-things-can-make-a-big-difference-to-the-brand/comment-page-1/#comment-237 Best lessons in customer service for airlines from Ritz-Carlton | SimpliFlying Fri, 18 Jul 2008 16:38:02 +0000 http://simpliflying.com/?p=47#comment-237 [...] of service” into their daily routines, they would be winning many more hearts. The first is using a personal, warm and sincere greeting. This really does wonders. Anticipating and addressing guest needs leaves an indelible impression [...] [...] of service” into their daily routines, they would be winning many more hearts. The first is using a personal, warm and sincere greeting. This really does wonders. Anticipating and addressing guest needs leaves an indelible impression [...]

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