Comments on: 68 love marks from Southwest Airlines’ Paula Berg that can help British Airways prevent a future strike by Unite

By: Shashank Nigam

Shashank Nigam — Wed, 01 Dec 2010 11:20:12 +0000

Thanks!

By: Suede Pumps

Suede Pumps — Wed, 01 Dec 2010 10:07:31 +0000

Just came and read, this is wow! I was seek from many blogs, but here is the best, I love it.

By: » SimpliFlying in The Media: Reuters, CNBC, Channel News Asia, FlightGlobal, TODAY, Aviation Indian, Ole Kassow Inc, UpTake Travel Industry, Columbia Business School… - SimpliFlying || Aviation :: Branding :: Technology || Airline marketing, a

Sun, 07 Feb 2010 16:44:37 +0000

[...] Southwest Airlines and Virgin. What they have in common is a great company culture. Check the interview with Paula Berg, the force behind the new media strategy at Southwest… read [...]

By: Digital natives: The new Travellers, AO Interview of Ole Kassow « AirObserver's Blog

Tue, 26 Jan 2010 17:22:32 +0000

[...] Southwest Airlines and Virgin. What they have in common is a great company culture. Check the interview with Paula Berg, the force behind the new media strategy at [...]

By: Jonathan Danilowitz

Jonathan Danilowitz — Tue, 12 Jan 2010 13:42:28 +0000

So naive!

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By: tonybuy

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By: maxtrescott

maxtrescott — Mon, 21 Dec 2009 01:33:06 +0000

I've read a lot about Southwest in the past but had never read that “the airline’s prime customers are its employees.” It makes total sense. I absolutely love flying Southwest. In November I flew from San Jose to Tampa staying in the same seat for all three legs of the flight. I had fun kidding one of the flight attendants during the nearly 8 hours we were together. As I was getting off the plane, she leaned forward and gave me a hug. First time that's ever happened, but it felt great. The return flight was on another airline and I was in the smallest, cramped seat I can remember sitting in for many years. The contrast was stark–which is why I fly Southwest whenever I can!

By: oussama

oussama — Fri, 18 Dec 2009 13:01:28 +0000

WOW, you are right a very heart warming 68 reasons to love your job. It all boils down to respecting and treating your employees as individuals and encouraging them to be themselves. The diversity of personalities makes for a great fun place to work. The work ethic of “we are all in the same boat” we are all equally important to getting the job done right is another important reason that makes for a great workplace.
When I do Quality Awareness briefings I always stress that an airline is about people never about airplanes, buildings or check in counters and lounges. It is about people, those who work here and those who travel with us. It is about people interacting and not grand standing, people talking to each other TO get it right and not people talking AT each others scoring points.
SWA has captured that spirit of accepting employees for what they are, great individuals who deserve respect and support and the rest is history.
Well, wish you all the luck Paula in your new passion.