Comments on: AirAsia X: a brand with a huge potential, but remember, “you’re only buying the flying” http://simpliflying.com/2009/airasia-x-a-brand-with-a-huge-potential-but-remember-youre-only-buying-the-flying/ Helping airlines & airports engage travelers, profitably Sun, 22 Apr 2012 04:02:10 +0000 hourly 1 By: phuket hotel http://simpliflying.com/2009/airasia-x-a-brand-with-a-huge-potential-but-remember-youre-only-buying-the-flying/comment-page-1/#comment-4287 phuket hotel Tue, 24 Aug 2010 16:31:29 +0000 http://simpliflying.com/?p=996#comment-4287 Wow I have never heard of this before, what an interesting spiritual story. It's truly an inspirational and interesting story. Wow I have never heard of this before, what an interesting spiritual story. It's truly an inspirational and interesting story.

]]> By: pfk98 http://simpliflying.com/2009/airasia-x-a-brand-with-a-huge-potential-but-remember-youre-only-buying-the-flying/comment-page-1/#comment-3648 pfk98 Sun, 14 Mar 2010 16:04:29 +0000 http://simpliflying.com/?p=996#comment-3648 Shashank,<br><br>When you get a chance, check out the "AirAsiaX- review" on <a href="http://www.frequentflyer.com" rel="nofollow">www.frequentflyer.com</a>.<br><br>These guys have quite a bit to say about AirAsiaX customer service.<br><br>PaulK Shashank,

When you get a chance, check out the “AirAsiaX- review” on http://www.frequentflyer.com.

These guys have quite a bit to say about AirAsiaX customer service.

PaulK

]]> By: pfk98 http://simpliflying.com/2009/airasia-x-a-brand-with-a-huge-potential-but-remember-youre-only-buying-the-flying/comment-page-1/#comment-3606 pfk98 Tue, 09 Mar 2010 16:28:19 +0000 http://simpliflying.com/?p=996#comment-3606 Shashank,<br><br>There's no reason to be surprised AirAsiaX does not notify paying passengers of cancellations. It's very common with those guys. Their customer service is pathetic. <br><br>Whenever there's a problem, it's never the fault of the airline... even when they cancel for "commercial reasons".<br><br>Sincerely,<br>PaulK Shashank,

There's no reason to be surprised AirAsiaX does not notify paying passengers of cancellations. It's very common with those guys. Their customer service is pathetic.

Whenever there's a problem, it's never the fault of the airline… even when they cancel for “commercial reasons”.

Sincerely,
PaulK

]]> By: Shashank Nigam http://simpliflying.com/2009/airasia-x-a-brand-with-a-huge-potential-but-remember-youre-only-buying-the-flying/comment-page-1/#comment-3605 Shashank Nigam Tue, 09 Mar 2010 16:06:36 +0000 http://simpliflying.com/?p=996#comment-3605 Thanks for adding more insights Paul. Just a clarification - <br>SimpliFlying is an independent website and is in no way affiliated to <br>AirAsia or AirAsia X.<br><br>Incidentally, I had learnt about the route closure on Twitter around <br>Jan 25th, and Azran himself made a public announcement in Singapore on <br>Jan 28th. That's why I'm surprised that as a passenger who had booked <br>a ticket wasn't informed earlier. Thanks for adding more insights Paul. Just a clarification –
SimpliFlying is an independent website and is in no way affiliated to
AirAsia or AirAsia X.

Incidentally, I had learnt about the route closure on Twitter around
Jan 25th, and Azran himself made a public announcement in Singapore on
Jan 28th. That's why I'm surprised that as a passenger who had booked
a ticket wasn't informed earlier.

]]> By: pfk98 http://simpliflying.com/2009/airasia-x-a-brand-with-a-huge-potential-but-remember-youre-only-buying-the-flying/comment-page-1/#comment-3604 pfk98 Tue, 09 Mar 2010 15:49:40 +0000 http://simpliflying.com/?p=996#comment-3604 Shashank - Hmmm, sounds like you are the one who has reached a premature conclusion . The Star Newspaper announced the cancellation of service on February 1. I was in Egypt February 1... having left Malaysia on January 25th. I asked Azran when the decision to cancel was made, because if it was on or before the 25th I would have canceled the trip had I been informed. He said he didn't remember. Strange.<br><br>There were no emails sent to me until February 10. Your people confirmed that. Why are you surprised passengers like me were not informed of the cancellation? Check the travel forums and blogs. It's a fairly common occurrence. It's the second time for me.<br><br>I was advised to try and book an early return flight.. after I had purchased tickets on Qatar Ailines from Abu Dhabi to KL. That was after I had given up on AirAsiaX answering my emails. Azran only called me (after my return to Malaysia) because he was told to by his boss. His only offering was to advise me to buy insurance before I book again. AirAsiaX wants their customers to buy insurance to protect themselves against AirAsiaX... when AirAsiaX cancels service for commercial reasons. Yah, right. <br><br>I agree with your statement... "Frankly, I think this is a sort of customer service that's way beyond what's generally expected of even legacy airlines, let alone LCCs."<br><br>AirAsiaX has great equipment, airport staff, flight staff, and prices. But, if any of you guys, including Azran, had to make your living doing customer service, you would all starve to death.<br><br>Have a nice day.<br>Paul K Shashank – Hmmm, sounds like you are the one who has reached a premature conclusion . The Star Newspaper announced the cancellation of service on February 1. I was in Egypt February 1… having left Malaysia on January 25th. I asked Azran when the decision to cancel was made, because if it was on or before the 25th I would have canceled the trip had I been informed. He said he didn't remember. Strange.

There were no emails sent to me until February 10. Your people confirmed that. Why are you surprised passengers like me were not informed of the cancellation? Check the travel forums and blogs. It's a fairly common occurrence. It's the second time for me.

I was advised to try and book an early return flight.. after I had purchased tickets on Qatar Ailines from Abu Dhabi to KL. That was after I had given up on AirAsiaX answering my emails. Azran only called me (after my return to Malaysia) because he was told to by his boss. His only offering was to advise me to buy insurance before I book again. AirAsiaX wants their customers to buy insurance to protect themselves against AirAsiaX… when AirAsiaX cancels service for commercial reasons. Yah, right.

I agree with your statement… “Frankly, I think this is a sort of customer service that's way beyond what's generally expected of even legacy airlines, let alone LCCs.”

AirAsiaX has great equipment, airport staff, flight staff, and prices. But, if any of you guys, including Azran, had to make your living doing customer service, you would all starve to death.

Have a nice day.
Paul K

]]> By: Shashank Nigam http://simpliflying.com/2009/airasia-x-a-brand-with-a-huge-potential-but-remember-youre-only-buying-the-flying/comment-page-1/#comment-3603 Shashank Nigam Tue, 09 Mar 2010 14:54:54 +0000 http://simpliflying.com/?p=996#comment-3603 Hi pfk98 - I just heard back from AirAsia X regarding your specific <br>incident. It turns out that the CEO himself has spoken to you <br>regarding the matter and offered to put you on the earlier AirAsia X <br>flight as well, but you weren't able to take it. Frankly, I think this <br>is a sort of customer service that's way beyond what's generally <br>expected of even legacy airlines, let alone LCCs.<br><br>I think it's always good to hear both sides of the story before <br>reaching the conclusion. Hi pfk98 – I just heard back from AirAsia X regarding your specific
incident. It turns out that the CEO himself has spoken to you
regarding the matter and offered to put you on the earlier AirAsia X
flight as well, but you weren't able to take it. Frankly, I think this
is a sort of customer service that's way beyond what's generally
expected of even legacy airlines, let alone LCCs.

I think it's always good to hear both sides of the story before
reaching the conclusion.

]]> By: Shashank Nigam http://simpliflying.com/2009/airasia-x-a-brand-with-a-huge-potential-but-remember-youre-only-buying-the-flying/comment-page-1/#comment-3602 Shashank Nigam Tue, 09 Mar 2010 14:11:16 +0000 http://simpliflying.com/?p=996#comment-3602 Doesn't sound very pleasant. Though, from what I understand, they had <br>announced long ago that they were suspending the Abu Dhabi flights - <br>I'm surprised passengers like you who had bought the tickets weren't <br>informed. Did their emails hit the spam box?<br><br>Nevertheless, I've forwarded your concerns to someone I know in <br>AirAsia X - will keep you updated what I learn. Doesn't sound very pleasant. Though, from what I understand, they had
announced long ago that they were suspending the Abu Dhabi flights –
I'm surprised passengers like you who had bought the tickets weren't
informed. Did their emails hit the spam box?

Nevertheless, I've forwarded your concerns to someone I know in
AirAsia X – will keep you updated what I learn.

]]> By: pfk98 http://simpliflying.com/2009/airasia-x-a-brand-with-a-huge-potential-but-remember-youre-only-buying-the-flying/comment-page-1/#comment-3601 pfk98 Tue, 09 Mar 2010 13:54:00 +0000 http://simpliflying.com/?p=996#comment-3601 AirAsiaX... be careful.<br><br>Most recently, my wife and I were stranded in Abu Dhabi when AirAsiaX announced they were canceling service to/from Abu Dhabi in January this year. They didn’t notify us (their stranded passengers) until Feb 10th. Neither did they offer any accommodation nor answer our emails asking for help. We had to get back to Malaysia on our own. They won’t reimburse our additional expenses either.<br><br>They said they would refund the Abu Dhabi/Kuala Lumpur portion of our trip, but it will take them 30-50 days to process the refund. Such an attitude!<br><br>Watch out for these guys. If you are considering using AirAsiaX, It might be a good idea to develop a plan B... just in case. AirAsiaX… be careful.

Most recently, my wife and I were stranded in Abu Dhabi when AirAsiaX announced they were canceling service to/from Abu Dhabi in January this year. They didn’t notify us (their stranded passengers) until Feb 10th. Neither did they offer any accommodation nor answer our emails asking for help. We had to get back to Malaysia on our own. They won’t reimburse our additional expenses either.

They said they would refund the Abu Dhabi/Kuala Lumpur portion of our trip, but it will take them 30-50 days to process the refund. Such an attitude!

Watch out for these guys. If you are considering using AirAsiaX, It might be a good idea to develop a plan B… just in case.

]]> By: James Joseph http://simpliflying.com/2009/airasia-x-a-brand-with-a-huge-potential-but-remember-youre-only-buying-the-flying/comment-page-1/#comment-1514 James Joseph Fri, 27 Mar 2009 11:19:40 +0000 http://simpliflying.com/?p=996#comment-1514 Air asia is a receipe for success Air asia is a receipe for success

]]> By: SimpliFlying » Blog Archive » What can Tony Fernandes of AirAsia teach US airline executives? Servant leadership http://simpliflying.com/2009/airasia-x-a-brand-with-a-huge-potential-but-remember-youre-only-buying-the-flying/comment-page-1/#comment-1427 SimpliFlying » Blog Archive » What can Tony Fernandes of AirAsia teach US airline executives? Servant leadership Fri, 20 Mar 2009 04:23:27 +0000 http://simpliflying.com/?p=996#comment-1427 [...] a lot airlines in the US and Europe can learn from Tony Fernandes and AirAsia (+ Azran and AirAsiaX). Here’s how the article in The Economist ended. “Mr Fernandes says that he came to [...] [...] a lot airlines in the US and Europe can learn from Tony Fernandes and AirAsia (+ Azran and AirAsiaX). Here’s how the article in The Economist ended. “Mr Fernandes says that he came to [...]

]]>