Comments on: Airlines & Twitter : 10 Ways Airlines Can Succeed & Drive Business http://simpliflying.com/2009/airlines-twitter-10-ways-airlines-can-succeed-drive-business/ Helping airlines & airports engage travelers, profitably Sun, 22 Jan 2012 21:33:57 +0000 hourly 1 By: Shashank Nigam http://simpliflying.com/2009/airlines-twitter-10-ways-airlines-can-succeed-drive-business/comment-page-1/#comment-4739 Shashank Nigam Tue, 01 Mar 2011 10:33:22 +0000 http://simpliflying.com/?p=1364#comment-4739 Indeed! Indeed!

]]> By: Noise Isolating Earbuds http://simpliflying.com/2009/airlines-twitter-10-ways-airlines-can-succeed-drive-business/comment-page-1/#comment-4738 Noise Isolating Earbuds Tue, 01 Mar 2011 10:32:29 +0000 http://simpliflying.com/?p=1364#comment-4738 Airlines, as every business, need to embrace social networking as part of their marketing strategy. If they don't, their competitor's will. Airlines, as every business, need to embrace social networking as part of their marketing strategy. If they don't, their competitor's will.

]]> By: Jens-Volker http://simpliflying.com/2009/airlines-twitter-10-ways-airlines-can-succeed-drive-business/comment-page-1/#comment-3199 Jens-Volker Wed, 19 Aug 2009 12:07:58 +0000 http://simpliflying.com/?p=1364#comment-3199 Sorry to see that there was no reply on the mysterious remark on Facebook not working for airlines. There seems to be evidence: While Facebook is continously growing with a rapid pace, the heralded Southwest presence is stagnating at around 70,000 people. Should this already be the limit for Southwest and airlines in general? Personally, I would make a difference between branded Facebook pages and branded apps. If you look at the travel app usage numbers, you know what I am talking about. Sorry to see that there was no reply on the mysterious remark on Facebook not working for airlines. There seems to be evidence: While Facebook is continously growing with a rapid pace, the heralded Southwest presence is stagnating at around 70,000 people. Should this already be the limit for Southwest and airlines in general? Personally, I would make a difference between branded Facebook pages and branded apps. If you look at the travel app usage numbers, you know what I am talking about.

]]> By: Jens-Volker http://simpliflying.com/2009/airlines-twitter-10-ways-airlines-can-succeed-drive-business/comment-page-1/#comment-2703 Jens-Volker Wed, 19 Aug 2009 05:07:58 +0000 http://simpliflying.com/?p=1364#comment-2703 Sorry to see that there was no reply on the mysterious remark on Facebook not working for airlines. There seems to be evidence: While Facebook is continously growing with a rapid pace, the heralded Southwest presence is stagnating at around 70,000 people. Should this already be the limit for Southwest and airlines in general? Personally, I would make a difference between branded Facebook pages and branded apps. If you look at the travel app usage numbers, you know what I am talking about. Sorry to see that there was no reply on the mysterious remark on Facebook not working for airlines. There seems to be evidence: While Facebook is continously growing with a rapid pace, the heralded Southwest presence is stagnating at around 70,000 people. Should this already be the limit for Southwest and airlines in general? Personally, I would make a difference between branded Facebook pages and branded apps. If you look at the travel app usage numbers, you know what I am talking about.

]]> By: Jason Carswell http://simpliflying.com/2009/airlines-twitter-10-ways-airlines-can-succeed-drive-business/comment-page-1/#comment-2377 Jason Carswell Sat, 27 Jun 2009 00:52:43 +0000 http://simpliflying.com/?p=1364#comment-2377 I agree Twitter for airlines is a great channel for conversation with their customers but I see you feel that Facebook does not work for airlines. Southwest Airlines have nearly 70,000 fans, and interact with them well on FB. Every news item they post seems to get sizable feed back plus there is heaps of fan praises and chatter with out prompting. Where as JetBlue has no posts at all and not surprisingly a small fan base. Myself and others are interested to know about your research into why FB is not a good channel for airlines especially as there are more people are on FB and spend more time on it. Is it not important to have a monitored presence in as many channels as possible? Jason I agree Twitter for airlines is a great channel for conversation with their customers but I see you feel that Facebook does not work for airlines.
Southwest Airlines have nearly 70,000 fans, and interact with them well on FB.
Every news item they post seems to get sizable feed back plus there is heaps of fan praises and chatter with out prompting. Where as JetBlue has no posts at all and not surprisingly a small fan base.
Myself and others are interested to know about your research into why FB is not a good channel for airlines especially as there are more people are on FB and spend more time on it.
Is it not important to have a monitored presence in as many channels as possible?
Jason

]]> By: David Parker Brown http://simpliflying.com/2009/airlines-twitter-10-ways-airlines-can-succeed-drive-business/comment-page-1/#comment-2357 David Parker Brown Mon, 22 Jun 2009 23:24:13 +0000 http://simpliflying.com/?p=1364#comment-2357 So right on! Even with my own blog I thought it would be silly to have a Twitter account, but I have been so wrong. To me Twitter provides more of a personal interaction with customers or other people in the business. I feel I know Southwest Airlines more on a personal level and I hope my readers feel the same about me. I don't get adding new airlines to follow and they have made less than 5 posts, but have thousands of followers. It is like have a huge fan club of money carrying people and they can't even show up to the party. David <a href="http://www.theairlineblog.com" rel="nofollow">The Airline Blog</a> So right on! Even with my own blog I thought it would be silly to have a Twitter account, but I have been so wrong.

To me Twitter provides more of a personal interaction with customers or other people in the business. I feel I know Southwest Airlines more on a personal level and I hope my readers feel the same about me.

I don’t get adding new airlines to follow and they have made less than 5 posts, but have thousands of followers. It is like have a huge fan club of money carrying people and they can’t even show up to the party.

David
The Airline Blog

]]> By: Oussama Salah http://simpliflying.com/2009/airlines-twitter-10-ways-airlines-can-succeed-drive-business/comment-page-1/#comment-2315 Oussama Salah Tue, 16 Jun 2009 17:55:51 +0000 http://simpliflying.com/?p=1364#comment-2315 For me Twitter started as a curiosity and became almost an addiction. Twitter has increased the number of web pages I visit, scan through or read 4 or 5 folds, made friends locally whereas we tweet about local affairs (aka gossip), joke around and exchange information, followed some very cool people that were a great source of information on the professional and aviation scene and the greatest source of breaking news. I am sure there are millions who had similar experiences. Having said all that airlines have a great opportunity to provide us with great content on their various routes, destinations or whatever enhances their brand.I enjoyed JetBlue"s tweets especially those that were related to disruptions caused by weather, I thought they were cool. You also state a valid point, there are no rules....yet and probably will never be. So do what makes you happy and comfortable and works with your customers. For me Twitter started as a curiosity and became almost an addiction. Twitter has increased the number of web pages I visit, scan through or read 4 or 5 folds, made friends locally whereas we tweet about local affairs (aka gossip), joke around and exchange information, followed some very cool people that were a great source of information on the professional and aviation scene and the greatest source of breaking news. I am sure there are millions who had similar experiences.
Having said all that airlines have a great opportunity to provide us with great content on their various routes, destinations or whatever enhances their brand.I enjoyed JetBlue”s tweets especially those that were related to disruptions caused by weather, I thought they were cool.
You also state a valid point, there are no rules….yet and probably will never be. So do what makes you happy and comfortable and works with your customers.

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