Comments on: How airline brands can be shielded from TSA and airport security measures in the aftermath of Northwest flight 253 terrorist plot http://simpliflying.com/2009/how-airline-brands-can-be-shielded-from-tsa-and-airport-security-measures-in-the-aftermath-of-northwest-flight-253-terrorist-plot/ Helping airlines & airports engage travelers, profitably Sun, 22 Jan 2012 21:33:57 +0000 hourly 1 By: Tim Kern, CAM http://simpliflying.com/2009/how-airline-brands-can-be-shielded-from-tsa-and-airport-security-measures-in-the-aftermath-of-northwest-flight-253-terrorist-plot/comment-page-1/#comment-3618 Tim Kern, CAM Tue, 12 Jan 2010 12:33:24 +0000 http://simpliflying.com/?p=1792#comment-3618 The way to truly solve the problem would be to put security back on the airlines.<br><br>Then anyone could pay and wait as much and as long as he or she wanted to. Any delays or costs would have to be truly justified, instead watching of the idiotic, ineffective, expensive show the TSA puts on for all of us, every day.<br><br>Just how would staying seated longer have deterred what happened on Christmas? On the other hand, when the guy's own father warns authorities in advance and the authorities choose to ignore this (and other!) warnings -- what good is inconveniencing legitimate passengers even more going to do?<br><br>The TSA is indeed "Killing Us an Hour at a Time." <a href="http://mises.org/daily/2186" rel="nofollow">http://mises.org/daily/2186</a> The way to truly solve the problem would be to put security back on the airlines.

Then anyone could pay and wait as much and as long as he or she wanted to. Any delays or costs would have to be truly justified, instead watching of the idiotic, ineffective, expensive show the TSA puts on for all of us, every day.

Just how would staying seated longer have deterred what happened on Christmas? On the other hand, when the guy's own father warns authorities in advance and the authorities choose to ignore this (and other!) warnings — what good is inconveniencing legitimate passengers even more going to do?

The TSA is indeed “Killing Us an Hour at a Time.” http://mises.org/daily/2186

]]> By: Zimbabalouie http://simpliflying.com/2009/how-airline-brands-can-be-shielded-from-tsa-and-airport-security-measures-in-the-aftermath-of-northwest-flight-253-terrorist-plot/comment-page-1/#comment-3619 Zimbabalouie Thu, 31 Dec 2009 21:43:48 +0000 http://simpliflying.com/?p=1792#comment-3619 Just don't fly! In intra continental travel there are trains, busses, cars and even beast of burden. Between continents there are ships, phones, and video links. Seens to me that there is no reason to fly that can't be overcome by other means.<br><br>I will not fly within the US. If I feel like traveling to a destination that I can't get to by boat, train, or car then a phone call or trvel book will sufffice. Just don't fly! In intra continental travel there are trains, busses, cars and even beast of burden. Between continents there are ships, phones, and video links. Seens to me that there is no reason to fly that can't be overcome by other means.

I will not fly within the US. If I feel like traveling to a destination that I can't get to by boat, train, or car then a phone call or trvel book will sufffice.

]]> By: hmasurg http://simpliflying.com/2009/how-airline-brands-can-be-shielded-from-tsa-and-airport-security-measures-in-the-aftermath-of-northwest-flight-253-terrorist-plot/comment-page-1/#comment-3121 hmasurg Tue, 29 Dec 2009 14:11:33 +0000 http://simpliflying.com/?p=1792#comment-3121 Airlines will continue to get their passengers and revenue, after all we have been through worse situations and yet air travel remains healthy (despite the economoc downturns). Sadly, profiling seems inevitible and more strictt and hence less friendly staff will be more common place. Airlines do have a role in this and can soften the blow for thier "customers" and hence for themselves and this is where professional, truely world class airlines will shine through. Airlines will continue to get their passengers and revenue, after all we have been through worse situations and yet air travel remains healthy (despite the economoc downturns). Sadly, profiling seems inevitible and more strictt and hence less friendly staff will be more common place. Airlines do have a role in this and can soften the blow for thier “customers” and hence for themselves and this is where professional, truely world class airlines will shine through.

]]> By: hmasurg http://simpliflying.com/2009/how-airline-brands-can-be-shielded-from-tsa-and-airport-security-measures-in-the-aftermath-of-northwest-flight-253-terrorist-plot/comment-page-1/#comment-3106 hmasurg Tue, 29 Dec 2009 06:11:33 +0000 http://simpliflying.com/?p=1792#comment-3106 Airlines will continue to get their passengers and revenue, after all we have been through worse situations and yet air travel remains healthy (despite the economoc downturns). Sadly, profiling seems inevitible and more strictt and hence less friendly staff will be more common place. Airlines do have a role in this and can soften the blow for thier "customers" and hence for themselves and this is where professional, truely world class airlines will shine through. Airlines will continue to get their passengers and revenue, after all we have been through worse situations and yet air travel remains healthy (despite the economoc downturns). Sadly, profiling seems inevitible and more strictt and hence less friendly staff will be more common place. Airlines do have a role in this and can soften the blow for thier “customers” and hence for themselves and this is where professional, truely world class airlines will shine through.

]]> By: oussama http://simpliflying.com/2009/how-airline-brands-can-be-shielded-from-tsa-and-airport-security-measures-in-the-aftermath-of-northwest-flight-253-terrorist-plot/comment-page-1/#comment-3097 oussama Mon, 28 Dec 2009 07:56:05 +0000 http://simpliflying.com/?p=1792#comment-3097 I am sure they can. FAs on a few LCCs exhibit exceptional warmth and friendliness. The issue here is company directives to employees. I guess 9/11 might have had a greater impact on the psyche of airlines and flying crew than we all think being outside the USA. I am sure they can. FAs on a few LCCs exhibit exceptional warmth and friendliness. The issue here is company directives to employees. I guess 9/11 might have had a greater impact on the psyche of airlines and flying crew than we all think being outside the USA.

]]> By: simpliflying http://simpliflying.com/2009/how-airline-brands-can-be-shielded-from-tsa-and-airport-security-measures-in-the-aftermath-of-northwest-flight-253-terrorist-plot/comment-page-1/#comment-3096 simpliflying Mon, 28 Dec 2009 07:00:03 +0000 http://simpliflying.com/?p=1792#comment-3096 Though sadly, I'd agree with most of your observations. The FAs would appear<br>more like psuedo-police officers on US airlines due to these measures. Which<br>doesn't help the airline brand at all. Sad, but true.<br><br>However, I still wonder - if FAs at Emirates, Cathay Pacific or Singapore<br>Airlines can still deal with things in a friendly manner, why can't we<br>expect the same from the Americans? Though sadly, I'd agree with most of your observations. The FAs would appear
more like psuedo-police officers on US airlines due to these measures. Which
doesn't help the airline brand at all. Sad, but true.

However, I still wonder – if FAs at Emirates, Cathay Pacific or Singapore
Airlines can still deal with things in a friendly manner, why can't we
expect the same from the Americans?

]]> By: oussama http://simpliflying.com/2009/how-airline-brands-can-be-shielded-from-tsa-and-airport-security-measures-in-the-aftermath-of-northwest-flight-253-terrorist-plot/comment-page-1/#comment-3093 oussama Mon, 28 Dec 2009 05:35:11 +0000 http://simpliflying.com/?p=1792#comment-3093 I understand that all these measures are more stressful to FAs than to passengers, after all they have to work on airplanes almost everyday. To ask US carriers FAs to be warm to passengers is actually asking a lot. They were not so warm pre the incident and I just can not see it happen post the incident. Considering the second flight incident that happened on the 27th on the same flight to Detroit, when a Nigerian was isolated and handed to the FBI for staying too long in the toilet. It turns out he was actually sick.<br>FAs on US carriers will be further aloof, galleys will be a no passenger zones and I would not be surprised if they start a toilet watch, and time each passenger's stay. <br><br>Even if the TSA relaxes their draconian measures US carriers FAs will not be any warmer. But then the Legacy Airlines in the US never really paid attention about their brand. I understand that all these measures are more stressful to FAs than to passengers, after all they have to work on airplanes almost everyday. To ask US carriers FAs to be warm to passengers is actually asking a lot. They were not so warm pre the incident and I just can not see it happen post the incident. Considering the second flight incident that happened on the 27th on the same flight to Detroit, when a Nigerian was isolated and handed to the FBI for staying too long in the toilet. It turns out he was actually sick.
FAs on US carriers will be further aloof, galleys will be a no passenger zones and I would not be surprised if they start a toilet watch, and time each passenger's stay.

Even if the TSA relaxes their draconian measures US carriers FAs will not be any warmer. But then the Legacy Airlines in the US never really paid attention about their brand.

]]> By: mackenziemorgan http://simpliflying.com/2009/how-airline-brands-can-be-shielded-from-tsa-and-airport-security-measures-in-the-aftermath-of-northwest-flight-253-terrorist-plot/comment-page-1/#comment-3092 mackenziemorgan Mon, 28 Dec 2009 04:53:54 +0000 http://simpliflying.com/?p=1792#comment-3092 I agree with your suggestions to minimise the impact on the airline from these ludicrous "security rules", the problem I foresee is that many FAs will just revert into a, just following orders shell and mindlessly impose the regulations without any thought flexibility. That is where the airlines will suffer, I hope Cabin Directors are more visible in Economy (coach) than I have seen on previous long-haul flights. They need to be mentoring their Teams during the last hour into the States.<br><br>I hope that other regulator authorities are more considered in their response to this incident, I am not looki9ng forward to travelling in the new year! I agree with your suggestions to minimise the impact on the airline from these ludicrous “security rules”, the problem I foresee is that many FAs will just revert into a, just following orders shell and mindlessly impose the regulations without any thought flexibility. That is where the airlines will suffer, I hope Cabin Directors are more visible in Economy (coach) than I have seen on previous long-haul flights. They need to be mentoring their Teams during the last hour into the States.

I hope that other regulator authorities are more considered in their response to this incident, I am not looki9ng forward to travelling in the new year!

]]> By: Martin Rottler http://simpliflying.com/2009/how-airline-brands-can-be-shielded-from-tsa-and-airport-security-measures-in-the-aftermath-of-northwest-flight-253-terrorist-plot/comment-page-1/#comment-3091 Martin Rottler Mon, 28 Dec 2009 04:25:52 +0000 http://simpliflying.com/?p=1792#comment-3091 How can airlines be shielded from these measures? Be human, and recognize that we passengers are going to take time to get used to these things. Empower your employees to make decisions that might not fall within the rules, but are "right."<br><br>Reach out to passengers using all available media, and drop the revenue-enhancements for international flights--waive bag fees, provide a free drink, etc. Air Canada is waiving bag fees. Other airlines should follow. How can airlines be shielded from these measures? Be human, and recognize that we passengers are going to take time to get used to these things. Empower your employees to make decisions that might not fall within the rules, but are “right.”

Reach out to passengers using all available media, and drop the revenue-enhancements for international flights–waive bag fees, provide a free drink, etc. Air Canada is waiving bag fees. Other airlines should follow.

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