Comments on: SimpliFlying releases The Answer in response to “United Breaks Guitars” by Dave Carroll, the de-facto CMO of United Airlines

By: staffing1

staffing1 — Sat, 12 Dec 2009 05:09:29 +0000

Great advice, I would simply add, it is important to keep things simple.
Great List!
www.staffingpower.com

By: staffing1

staffing1 — Fri, 11 Dec 2009 21:09:29 +0000

Great advice, I would simply add, it is important to keep things simple.
Great List!
www.staffingpower.com

By: Karen Kefauver

Karen Kefauver — Wed, 09 Sep 2009 07:21:02 +0000

Nice job! I enjoyed reading how you made the video and was glad the lyrics were also posted. Creative response!

By: Jeffrey Cole

Jeffrey Cole — Wed, 09 Sep 2009 07:07:59 +0000

After five million hits on the video, I think the horse is long gone. In fact, I think the horse is married and has children now. United muffed this one big time. It was too late to help the now.

By: Darina Pinaire

Darina Pinaire — Wed, 09 Sep 2009 07:01:22 +0000

Very cute – I enjoyed it.

By: Donald Thompson

Donald Thompson — Wed, 09 Sep 2009 06:42:35 +0000

It is also a comment on terrible management practices.

By: Ronald Kuhlmann

Ronald Kuhlmann — Wed, 09 Sep 2009 02:43:04 +0000

I was intrigued by the responses that appeared on the site. One person was doing laundry and liked the song. Another liked seeing the planes on approach and another enjoyed the backstory of the recording. None of the comments really dealt with the question nor provoked any public response from United. Until all of these clever tools stop being more important than the message, and distracting in their own right, , they will be used but ineffective in promoting real change.

The original YouTube release got traction because it spoke to the degree to which we all at times feel powerless in situations where others ignore us. It could have been about computers and software, job frustrations or any one of a million circumstances in which we are individually outgunned–and now as individuals we have tools to fight back.

The bottom line at this point is that United and virtually all the other legacy carriers have cut to the bone and the idea that they will open a department to deal with Tweets while Rome burns is unlikely.

By: » Awesome TV advertisement: Southwest baggage handlers take a dig at airlines that charge a bag fee - SimpliFlying || Aviation :: Branding :: Technology || Airline marketing, airline brand management, social media, Web 2.0

Tue, 08 Sep 2009 14:23:59 +0000

[...] Airline branding at its best! And no, they don’t break guitars. [...]

By: oussama

oussama — Fri, 28 Aug 2009 21:56:00 +0000

Poor Ms.Irlweg, I suppose she did what she was trained to do follow procedures and policy. The problem with big organisations is no empowerment of the front line staff. What I could not understand is the phrase “outside ….. the baggage policy”, well you took it from me so I the poor passenger is lead to believe that this is within your policy. If the passenger is informed and given an alternative such as additional insurance then the outcome might be different.

By: Top 15 United Airlines breaks guitars Youtube videos (Musings on travel ecommerce)

Wed, 26 Aug 2009 00:21:12 +0000

[...] And finally… Simpliflying (a travel industry blogger like this one) and their song suggesting ways for United Airlines to fix the problem [See story of the creation of this video] [...]