I would like to know why a company that prides itself on service and customer relations would NOT have a direct channel for feedback to its PR, Customer Relations, Marketing or Passenger Relations/Services people.

Do those corporate honchos receive feedback, even filtered feedback? If so why is the company's response so slow?

Before this I have mentioned that their website is not up to snuff, especially when it comes to booking and making changes. It hasn't much changed.

But what has changed is the lounge at Chek Lap Kok (HK). No one told me it had moved so I had to find an Information Counter before I knew where to go.

Then when I got in I met some old friends (one is retired fr SPH the other the CEO of M1). They had 2 others with them.

To cut a long story short we all (and others I have spoken to since then) think it's crazy to have a huge lounge and yet have to use public toilets situated outside the lounge.

D'you mean the pax that SQ flight attendants fawn over deserve public loos? Maybe they are regarded as newly rich and have money to burn but their personal hygiene standards have not caught up with their spending standards?

Aside fr the loos which are a long hike from the back of the lounge, whoever designed the lounge should be shot.

It has the look and feel of a foot massage parlour and non of its amenities; imagine rows of armchairs facing each other?!

As for the eating area, design trumped service and convenience – plates etc at knee or ankle level.

Mediocre food – why not some Singapore favourites (curry puffs and alternating Singapore noodle dishes)?

And the only trash depository is a small flap hidden under one counter!

So even a bad experience (Sahara kept us at Lucknow airport for 8 hours) to good ones (Virgin Airline’s flirtatious hostesses) lead to a wealth of understanding why humans behave the way they do. All quite memorable and useful!

Having worked for Virgin Atlantic marketing , I know the core virgin brand values remain strong in al the products across virgin group!!!