OK Let me tell you, most of the passengers that are “regular clients”, they love to fly with Volaris because of the service that is offered on board. When you buy a ticket you spend over 3 hours on a plane, not at the counters, not at the head quarters, not at the call center. The flight attendants do an amazing job, however, they are not as “happy” as te COO would like them to be, and he knows it. They have to share room when they stay overnight at the hotels.

That is from any point of view unhygienic and certainly uncomfortable, since they have to share the room with a stranger, the tv, the closet, even the toilet and the shower!! Imagine that you have flown for 8 straight hours, all you want to do is get into your bed and sleep all night long, but you cant cause your “mate” wants to watch the tv, wants to smoke, wants to chat in his computer, and there is nowhere else to go! Ok, some people might be respectful… but most ARE NOT!! It’s a matter of principles. And the thing is, It’s just the flight attendants, from the whole crew, the ones that have to deal with this.

So Mr. Nigam, if you happen to talk to him ever again, be so kind to tell him how he could get “happier on board costumer service ambassadors” I think they’ve earned it. He will be grateful to know it.