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Last week, I was invited to the ACI Europe Regional Airport Conference in Lyon, to discuss the impact today’s connected travellers will have on the future of the airport business – beyond customer service and marketing. Here is my presentation:
If your airport understands the benefit of learning more about today’s Connected Traveller and this rapidly changing customer environment, but feel like you’re shooting blind – please Download the SimpliFlying Digital Strategy Checklist. We are offering to conduct a ‘social assessment’ for a small number of airports, to help you identify your next steps in social customer engagement.
- Customer Engagement Strategy
- ‘Social’ Customer Service
- Non-aeronautical revenue Strategy
- Crisis Management for the Connected Traveller
Download the document now for the chance to invite SimpliFlying into your next (or first) social strategy discussion!
If you have questions about this presentation, please feel free to email me at david@simpliflying.com. You can view more of SimpliFlying’s presentations here.