Driving revenues and engaging customers in-flight – presentation from Airline Retail Conference #arc2012

I delivered a speech today at the Airline Retail Conference 2012 in Singapore, around the topic of driving revenues and engaging customers using the latest in-flight entertainment and connectivity technologies. The focus was around leveraging three key shifts:

  1. Gadgets in-flight – personal and those supplied by the airlines
  2. The connected traveler – and how to drive engagement and revenue
  3. Learning from other retail models – in this case Kuala Lumpur International Airport and Tesco in Korea

Sharing here my Prezi presentation. The recorded video will be available soon too, so please do check back!

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