"[Working with SimpliFlying] has expanded our minds, opened our eyes and showed us what to do in concrete, practical, and tangible terms. We see the benefits not only to ourselves but to our members as well." - 
"SimpliFlying has a great balance - providing strategic insights and directions while maintaining a down-to-earth attitude in guiding LAN in strategy implementation. Justifying our investment to senior management was not difficult." - 
"The SimpliFlying MasterClass was a combination of trends and insights from the industry, as well as tailor-made topics designed to help Lufthansa progress to the next level of customer engagement. By having every management level participate, Lufthansa achieved great results in regards to 'social status' and loyalty, which was one of the key topics." - 
"At Estonian Air, we always look for partners who can bring innovation and good ideas, with the ability to execute. With Simpliflying, we get exactly that." - 
So much has been written about the potential and need for driving loyalty through social media on this blog (see Additional Resources below) that a preamble to this eBook is almost unnecessary. However, given that we’ve written so much, now, given the increasing need for airlines to understand how this can actually be done, we’ve written an eBook that serves this need specifically. Over 10 case-studies, drawn from airlines across the world, illustrate how new, social technologies can be used to drive loyalty in today’s connected traveller. And today we’re giving it away FREE.
Top 3 reasons you need to have this eBook
- 10 great case-studies: From Estonian Air’s award-winning social loyalty programme to Qantas’ Augmented Reality app to Virgin America’s tie-up with TopGuest, this eBook covers a global range of impactful airline initiatives that have helped drive loyalty.
- Move up the learning ladder: Beginner and wish to explore more? Don’t fret. This eBook takes you from Beginner to Pro over 10 case-studies. Already a Pro and wish to go to the next level? This eBook is perfect for you, letting you explore a number of different technologies and techniques to capture the loyalty of customers online.
- Three-pronged analysis: The eBook follows a three-pronged technique of analysing each case-study, clearly stating the Objectives, Execution Technique and Results Achieved by each airline. At the end of each case-study, a special box reiterates these three points in short, memorable sentences.
Click here to download your free eBook.
Additional Resources
- Special 3-part series on Low-Cost Carriers and Loyalty (downloadable pdf)
- How Airports can track passengers throughout the evolving Traveler Life Cycle (Presentation)
- Tero Taskila, Estonian Air’s CEO, talks about creating the World’s First Social Loyalty Program for Airlines (Profile)
- The Business of Loyalty. Gabi Kool, CEO of BalticMiles speaks on the changing loyalty landscape (Interview)
- What the future of airline loyalty looks like (Article)
- Why the future of loyalty will be powered by social media (Infographic)
Do write to loyalty@simpliflying.com to learn more about how your airline too can unleash the potential of social loyalty.
Shubhodeep Pal
Head of Operations and Innnovation at SimpliFlying
Shubhodeep Pal is the Head of Operations and Innovation at SimpliFlying and has been leading Product Development, Marketing and Business Development since December 2010 from the headquarters in Singapore.
His writings have appeared extensively on SimpliFlying as well as revered industry outlets such as Tnooz, Airlinetrends and Loyalty360. He has considerable experience working in the social media sphere, having also conducted a workshop at the Ministry of Home Affairs, Singapore. He has written an introductory e-book for social media newbies and has previously interned at the Economist Intelligence Unit (EIU) as well.
His wide range of interests include startups, programming, economics, geopolitics, film-direction/criticism and literature. His first collection of poems, Interruptions was released in 2009.
He can be reached at shubhodeep@simpliflying.com.
Latest posts by Shubhodeep Pal (see all)
- The May 2013 Edition of the Airline Marketing Benchmark Report has 15 fresh case-studies from Emirates, Singapore Airlines, Qantas, Finnair and more! - May 7, 2013
- [Free Report] The State of Airline Marketing 2013: 8 Key Trends and Case Studies - April 30, 2013
- The April 2013 Edition of the Airline Marketing Benchmark Report has 15 fresh case-studies from American Airlines, AirAsia, Virgin Atlantic, Air France and more! - April 5, 2013
