Finalist Presentations for Best Airlines Driving Customer Service from Social Media at SimpliFlying Awards 2012

It has been noted that customer service is the most common cross-functional role among airlines that have social media staff working across departments. (More to come from our Airline Social Media Outlook 2012 report this month!)

 

That said, does social customer service bring anything different to the table? At this year’s SimpliFlying Awards, we seek to bring you the answer to this question with our award category, Best Airlines Driving Customer Service from Social Media.

Volaris, Swiss International Airlines and TAP Portugal have emerged Top 3 from the votes (50% of the score) but which airline among the six finalists will take the eventual title?

As the judges deliberate on which of the six airlines deserve this title, here is a view at our finalists’ submissions. Please enjoy!

 

Li Guen

Li Guen

Head of Communications and Marketing at SimpliFlying
Li Guen heads the communications and marketing functions at SimpliFlying where she drives corporate branding efforts and industry research initiatives. Prior to this, Li Guen was at Weber Shandwick working with clients including Rolls-Royce, Changi Airport Group and P&G.In her free time, Li Guen likes trekking mountains in Asia. You can tweet her at @SimpliGuen or email her at guen@simpliflying.com.
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