Consulting / MasterClasses / Speaking / Partners / Products

Simpliflying is changing the way airlines do business. We help airlines engage customers better and boost profitability. With over 25 airlines and airports, across 5 continents, we know what works.

case studies

Consulting

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Our strategy consulting expertise lies in helping our clients develop strategies that are keenly attuned to the new dynamics of engaging today’s Connected Traveler profitably. We’ve helped our clients develop innovative ways – including a couple of World’s Firsts – to drive business objectives.

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MasterClasses

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SimpliFlying MasterClasses are training modules tailored to your needs. Whether you’re a beginner or an advanced practitioner looking to drive specific business goals, we offer hands-on, case-study intensive courses that your airline or airport will find indispensable.

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Speaking

Our consultants are globally sought-after for delivering keynotes and appearing on panels that help the aviation industry understand and embrace the new dynamics fueling an evolutionary genre of marketing, service, and influence.

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Partners

From scalable social customer service solutions, to advanced analytics software that helps you monitor your social presence while benchmarking yourself against competition, we partner with the best in the industry.

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Products

Apart from partnering with great solution-providers, SimpliFlying offers its proprietary ROI Dashboards for airlines to measure the success of their social campaigns as well as Benchmarking Reports in partnership with airlinetrends.com.

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Testimonials

Our Clients

Up
The guys at KLM just don’t rest, do they? Over the past year or two, they’ve churned out some of the most excellent social media initiatives designed to delight and engage customers while ensuring that they’re firmly in sight of ultimate business objectives such as driving revenue and loyalty as well.

KLM is well known for its social media initiatives, but the speed and quality of their campaigns is really starting to become something unique. Just a few days ago we reported about their “Meet and Seat” social-seating initiative and now they’ve surprised us again by creating a fun, and very shareable, initiative that will surely help create new positive associations with their brand. Read on:

Ever dreamed of becoming a stewardess? Or of dressing up as one?

Well, personally I haven’t, but since it’s Carnival, I decided to accept a fun assignment by trying out KLM’s latest initiative: their “Stewardress Yourself“ Facebook app. Eventually, I ended up taking some rather embarrassing (but admittedly entertaining) pictures of me as a SimpliStewardess.

The initiative has been launched trough a dedicated tab in KLM’s facebook page that houses a unique Facebook app designed to bring customers even closer to the brand. This is how it works:

Users are first prompted to like the KLM facebook page and give permission to the app.

Next they are asked to choose picture from their facebook albums, upload one, or take one with their webcam. And then…  Well you can see for yourself in the pictures below:

You can have plenty of fun adding your face to one of seven different “vintage” pictures and portray yourself as either a stewardess or a pilot, and share the result with your friends.

But it does not end there

Users who share the campaign with at least 5 other friends can win one of 5 personalized posters portraying them as a KLM flight attendant. Furthermore for those who do not want to rely on their luck to get a personalized KLM item, the company also offers the chance to buy (remember ROI?) personalized mugs, rucksacks and mouse pads.

 

Ultimately, this initiative again affirms the fact that KLM is undoubtedly one of the most innovative airlines in the world and has mastered the art of creating initiatives that not just create buzz but can ultimately be tied to their business objectives as well. Kudos to the team. We can’t wait to see what they offer next!

Marco Serusi

Marco Serusi

Engagement Executive at SimpliFlying
Marco is an Engagement Executive at SimpliFlying. He’s Italian, but has lived in several countries since he was 18, earning an Air Transport degree in the UK, a pilot license in Florida and an MBA in Spain. He now lives in Valencia, Spain where he previously worked as a Marketing Director.

You can talk to him in Italian, English or Spanish. You can also tweet him at @simplimarco, e-mail him at marco@simpliflying.com.
Marco Serusi
Marco Serusi

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