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Simpliflying is changing the way airlines do business. We help airlines engage customers better and boost profitability. With over 25 airlines and airports, across 5 continents, we know what works.

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Consulting

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Our strategy consulting expertise lies in helping our clients develop strategies that are keenly attuned to the new dynamics of engaging today’s Connected Traveler profitably. We’ve helped our clients develop innovative ways – including a couple of World’s Firsts – to drive business objectives.

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MasterClasses

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SimpliFlying MasterClasses are training modules tailored to your needs. Whether you’re a beginner or an advanced practitioner looking to drive specific business goals, we offer hands-on, case-study intensive courses that your airline or airport will find indispensable.

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Speaking

Our consultants are globally sought-after for delivering keynotes and appearing on panels that help the aviation industry understand and embrace the new dynamics fueling an evolutionary genre of marketing, service, and influence.

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Partners

From scalable social customer service solutions, to advanced analytics software that helps you monitor your social presence while benchmarking yourself against competition, we partner with the best in the industry.

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Products

Apart from partnering with great solution-providers, SimpliFlying offers its proprietary ROI Dashboards for airlines to measure the success of their social campaigns as well as Benchmarking Reports in partnership with airlinetrends.com.

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Editor’s Note: This post originally appeared on the SimplyMeasured blog. SimplyMeasured is a social media analytics company.

Fill In the Blank is a common content tactic that many big brands are utilizing to drive engagement (comments) with fans, on Facebook. If your brand is experimenting with this tactic, analyzing it against other content types is an effective way to measure performance and determine if FITB should be incorporated into your content strategy.

Using JetBlue as an example of a successful FITB posting strategy, we’ll break down how you can test and measure it as part of your ongoing content analysis.

JetBlue Baseline

JetBlue is one brand that has effectively incorporated FITB into their content strategy. Over the past six weeks, they have included FITB in a post approximately every 7 to 10 days.

Fill In The Blank Drives _______:

We analyzed JetBlue’s Facebook content performance over the 6 week period mentioned above. From this sample, we compared JetBlue’s Fill in the Blank posts against all other types of content posted on their Facebook Fan Page. Our analysis showed the following results:

We can see that Fill in the Blank has been quite successful at driving comments for JetBlue. It should also be noted that while FITB drives likes and shares, it is not at the same level as comments. In terms of driving these other engagement types, posts with Links are the top performers for JetBlue.

What Does it Mean to You?

Fill in the Blank can be effective at driving engagement. JetBlue is a great example of a brand that is seeing positive results from incorporating this tactic into their overall strategy. However, not all audiences are going to react the same. As you experiment, content analysisand comparison amongst post types can help determine if this is a smart option for your page. You can also use this type of analysis to track the type of content your competitors post and see what is driving engagement with their audience.

Read the original post here.

Shubhodeep Pal

Shubhodeep Pal

Head of Operations and Innnovation at SimpliFlying
Shubhodeep Pal is the Head of Operations and Innovation at SimpliFlying and has been leading Product Development, Marketing and Business Development since December 2010 from the headquarters in Singapore. His writings have appeared extensively on SimpliFlying as well as revered industry outlets such as Tnooz, Airlinetrends and Loyalty360. He has considerable experience working in the social media sphere, having also conducted a workshop at the Ministry of Home Affairs, Singapore. He has written an introductory e-book for social media newbies and has previously interned at the Economist Intelligence Unit (EIU) as well. His wide range of interests include startups, programming, economics, geopolitics, film-direction/criticism and literature. His first collection of poems, Interruptions was released in 2009. He can be reached at shubhodeep@simpliflying.com.
Shubhodeep Pal

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