————————
We’re back with the nominations for April’s round of SimpliFlying Heroes. Over a keenly contested set of three rounds, we’ve had three excellent winners for January, February and March. We’re sure this month’s nominations will be keenly contested as well! Here they are:
Julian Carr, Bmibaby
The British Airline Bmibaby’s recent initiatives, led by its MD Julian and The Rabbit Agency, hit Simpliflying’s headlines recently with an excellent visual initiative where it engaged Instagram communities by allowing some of their members to meet in person and take part in “photo walks” at various Bmibaby destinations. The campaign appears to be part of a larger off-airport engagement strategy that focuses on destination and location specific initiatives. Previously the airline organized city tours based on Gowalla check-ins and routes, as well as a Grand Tour of Europe initiative where participants were invited to check in trough gowalla at various of Bmibaby destinations.
Morgan Johnston, JetBlue
Not long after we released our Crisis Management Top 10, the social media team at JetBlue gave a great demonstration of just how important social media can be in a crisis. When the pilot of a JetBlue flight had to be restrained in mid air by flight crews and passengers following a mental-breakdown, the airline immediately started replying to all incoming tweets, provided information and even set up a live-blogged it on the JetBlue Tales blog. Furthermore, to avoid the spread of rumors the airline shared clear information from its blog, and on both Facebook and Twitter where it also purchased a sponsored tweet to keep the statement in a prominent position.
Kyle Thorne, Virgin Atlantic
Virgin Atlantic is one of those airlines that keeps surprising us with their social media initiatives and often gets featured on our SimpliFlying Top 10s. Today we have decided to nominate them for the airline’s continued efforts in creating environments where travelers can share experiences, and in particular for its latest effort: Travelreads. For this initiative the airline partnered with Longreads to create a curated library of travel-related reads that can be shared with users through a dedicated twitter channel and the #longreads tag. Furthermore this initiative fits nicely with the company’s vtravelled blog and the community of travelers that it has created.
May the best Hero win! As always, voting will close in 7 days from today (ie, 17 April 12 pm ET).

Shubhodeep Pal


Latest posts by Shubhodeep Pal (see all)
- The May 2013 Edition of the Airline Marketing Benchmark Report has 15 fresh case-studies from Emirates, Singapore Airlines, Qantas, Finnair and more! - May 7, 2013
- [Free Report] The State of Airline Marketing 2013: 8 Key Trends and Case Studies - April 30, 2013
- The April 2013 Edition of the Airline Marketing Benchmark Report has 15 fresh case-studies from American Airlines, AirAsia, Virgin Atlantic, Air France and more! - April 5, 2013





"[Working with SimpliFlying] has expanded our minds, opened our eyes and showed us what to do in concrete, practical, and tangible terms. We see the benefits not only to ourselves but to our members as well." -
"SimpliFlying has a great balance - providing strategic insights and directions while maintaining a down-to-earth attitude in guiding LAN in strategy implementation. Justifying our investment to senior management was not difficult." -
"The SimpliFlying MasterClass was a combination of trends and insights from the industry, as well as tailor-made topics designed to help Lufthansa progress to the next level of customer engagement. By having every management level participate, Lufthansa achieved great results in regards to 'social status' and loyalty, which was one of the key topics." -
"At Estonian Air, we always look for partners who can bring innovation and good ideas, with the ability to execute. With Simpliflying, we get exactly that." - 


