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Simpliflying is changing the way airlines do business. We help airlines engage customers better and boost profitability. With over 25 airlines and airports, across 5 continents, we know what works.

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Consulting

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Our strategy consulting expertise lies in helping our clients develop strategies that are keenly attuned to the new dynamics of engaging today’s Connected Traveler profitably. We’ve helped our clients develop innovative ways – including a couple of World’s Firsts – to drive business objectives.

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MasterClasses

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SimpliFlying MasterClasses are training modules tailored to your needs. Whether you’re a beginner or an advanced practitioner looking to drive specific business goals, we offer hands-on, case-study intensive courses that your airline or airport will find indispensable.

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Speaking

Our consultants are globally sought-after for delivering keynotes and appearing on panels that help the aviation industry understand and embrace the new dynamics fueling an evolutionary genre of marketing, service, and influence.

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Partners

From scalable social customer service solutions, to advanced analytics software that helps you monitor your social presence while benchmarking yourself against competition, we partner with the best in the industry.

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Products

Apart from partnering with great solution-providers, SimpliFlying offers its proprietary ROI Dashboards for airlines to measure the success of their social campaigns as well as Benchmarking Reports in partnership with airlinetrends.com.

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Testimonials

Our Clients

Up
Update: Voting is now closed. Morgan Johnston, from JetBlue, won this month’s award receiving an overwhelming 83% of the votes! Congratulations Morgan and the JetBlue team! Watch out for a profile of Morgan and JetBlue’s efforts on social media very soon!

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We’re back with the nominations for April’s round of SimpliFlying Heroes. Over a keenly contested set of three rounds, we’ve had three excellent winners for January, February and March. We’re sure this month’s nominations will be keenly contested as well! Here they are:

 

Julian Carr, Bmibaby

The British Airline Bmibaby’s recent initiatives, led by its MD Julian and The Rabbit Agency, hit Simpliflying’s headlines recently with an excellent visual initiative where it engaged Instagram communities by allowing some of their members to meet in person and take part in “photo walks” at various Bmibaby destinations. The campaign appears to be part of a larger off-airport engagement strategy that focuses on destination and location specific initiatives. Previously the airline organized city tours based on Gowalla check-ins and routes, as well as a Grand Tour of Europe initiative where participants were invited to check in trough gowalla at various of Bmibaby destinations.

 

Morgan Johnston, JetBlue

Not long after we released our Crisis Management Top 10, the social media team at JetBlue gave a great demonstration of just how important social media can be in a crisis.  When the pilot of a JetBlue flight had to be restrained in mid air by flight crews and passengers following a mental-breakdown, the airline immediately started replying to all incoming tweets, provided information and even set up a live-blogged it on the JetBlue Tales blog.  Furthermore, to avoid the spread of rumors the airline shared clear information from its blog, and on both Facebook and Twitter where it also purchased a sponsored tweet to keep the statement in a prominent position.

 

Kyle Thorne, Virgin Atlantic

Virgin Atlantic is one of those airlines that keeps surprising us with their social media initiatives and often gets featured on our SimpliFlying Top 10s. Today we have decided to nominate them for the airline’s continued efforts in creating environments where travelers can share experiences, and in particular for its latest effort: Travelreads. For this initiative the airline partnered with Longreads to create a curated library of travel-related reads that can be shared with users through a dedicated twitter channel and the #longreads tag. Furthermore this initiative fits nicely with the company’s vtravelled blog and the community of travelers that it has created.

May the best Hero win! As always, voting will close in 7 days from today (ie, 17 April 12 pm ET).

Shubhodeep Pal

Shubhodeep Pal

Head of Operations and Innnovation at SimpliFlying
Shubhodeep Pal is the Head of Operations and Innovation at SimpliFlying and has been leading Product Development, Marketing and Business Development since December 2010 from the headquarters in Singapore. His writings have appeared extensively on SimpliFlying as well as revered industry outlets such as Tnooz, Airlinetrends and Loyalty360. He has considerable experience working in the social media sphere, having also conducted a workshop at the Ministry of Home Affairs, Singapore. He has written an introductory e-book for social media newbies and has previously interned at the Economist Intelligence Unit (EIU) as well. His wide range of interests include startups, programming, economics, geopolitics, film-direction/criticism and literature. His first collection of poems, Interruptions was released in 2009. He can be reached at shubhodeep@simpliflying.com.
Shubhodeep Pal

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