All Nippon Airways’s grounding of its 787 Dreamliner jets had claimed the headlines in many media outlets. Many have given their estimation of the impact of this incident on ANA’s, as well as Boeing’s, revenues and brand reputation. In a recent article, our CEO, Shashank Nigam, was sought for his take on this issue by Reuters.
This major setback in the aviation industry also underlines the importance of communicating and engaging customers, and in this case other stakeholders as well, in a transparent manner with regular updates. Such small gestures go a long way in maintaining brand confidence, especially in times of crisis.
On engaging the Connected Traveler, SimpliFlying has also been featured in APEX, Tnooz, Aircraft Cabin Management on the trends for 2013. We were also interviewed by Warp.ly on the topic of how mobile technologies impact the airline industry. If you like tips in bite-sizes, here is one of the three 140-character tips we had shared: “Adopting mobile early in the strategy helps airlines build trust and familiarity, both of which are very important in customer loyalty. Start with small bets.”
We hope you enjoy the reads below!
Reuters || 31 January 2013
All Nippon Airways Co, the launch airline for Boeing Co’s 787 Dreamliner jet that has been grounded with undiagnosed battery problems, said it lost more than $15 million in revenue from having to cancel Dreamliner flights this month… Read more!
This article also appeared in Chicago Tribune and Interactive Investor UK.
Marketing Arena || 29 January 2013
Just over a year ago JAL-Japan Airlines , the first private airline, Japanese, declared bankruptcy. All over again. Reputation to rebuild along the basin of goodwill damaged inexorably towards all stakeholders and the flying public… Read more!
Warp.ly || 15 January 2013
How will mobile technologies affect airline loyalty programs within the following 3 years?This is the Age of The Connected Traveler. Airline marketers need to engage the traveler in a specific manner, especially via mobile phones, instead of only on social media and through website and emails… Read more!
Aviation Week || 10 January 2013
… So what are airlines doing? Consulting firm Simpliflying surveyed 29 global airlines active on social media last year and found that over 75% invest more than 90 hours per month on social media, with at least four hours a day dedicated to being online. But resources are the biggest challenge, with over half saying they don’t have sufficient personnel to allocate to social media… Read more!
Lighthouse Insights || 9 January 2013
Campaigns are devised for brands to meet their objectives. To give them the desired shape, most of the times agencies put in their blood and sweat. So, in our ongoing series where we are finding thoughts on social media for 2013 from different facets such as global experts, editors, we thought that this series would be incomplete if we don’t get view points straight from social media marketers who breath this space 24/7… Read more!
Aircraft Cabin Management || January 2013
Airlines are realising that cabins remain a largely untapped area in which to differentiate themselves… Shashank Nigam, CEO of SimpliFlying, a consultancy firm that advises airlines and airports on optimising business-driven customer engagement, agrees: “Airlines are looking to differentiate themselves by the type of travel experience provided – and cabin interiors can be a huge part of it… Read more!
Bostinno || 9 January 2013
The whirlwind of conflicting social media activity in 2012 buffeted marketers from one extreme to the next, leaving us all reeling with differing opinions from credible sources… Unlike JetBlue’s rapid and responsible social media updates when one of their pilots had an inflight mental breakdown – which subsequently earned them the Simpliflying Heroes award – Ryanair handled their potential crisis a little differently… Read more!
Moodie Report || 8 January 2013
UAE. Senior executives from nine of the world’s top ten travel retailers are speaking or attending (and 12 out of the top 15) The Trinity Forum 2013, themed ‘Thought Leadership in Travel Retail’… Read more!
Route News || 3 January 2013
SimpliFlying CEO, Shashank Nigam, said airlines that build a relationship with customers through social media would see sales naturally follow. According to Nigam, 191 airports are on Twitter, but only 88 of them actively tweet. Of these, only 28 produce 80% of the dialogue… Read more!
Marketing News || 2 January 2013
SimpliFlying and Cranfield University in the United States conducted a study of social media use by persons who are at least five times a year, flying airplanes. The research shows that the participant loyalty program (frequent flyer) two times more likely than the average American puts on the internet posts about airlines, including critical comments… Read more!
APEX || 30 December 2012
How was your flight? That used to be the first question people asked after you travelled at 35,000ft. But these days, airline passengers are increasingly volunteering the answer to this question even before being asked. And, if their pre-flight, in-flight or post-flight air travel experience isn’t up scratch, it’s not uncommon for them to air their grievances on Facebook, Twitter, travel forums and other social media outlets… Read more!
Tnooz || 28 December 2012
Let’s face it – social media is dead. There are over 200 airlines on Twitter today, for example, and the space is cluttered.
Mere contests and free tickets are no longer enough to drive engagement. Too many airlines are trying to woo travelers in the same old ways. In 2013, social media will be dead, as we know it… Read more!
Marketing Arena || December 2012
Social media is now cited in nearly all communication strategies. But the transition from theory to practice is not so obvious and just can not get to everyone. “Turkish Airlines has put together a compelling passenger experience, Both on the ground and in-flight. “says Shashank Nigam, CEO of Simplyflying , one of the most influential experts in airline branding and customer engagement… Read more!
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