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Monthly Archive for: "August, 2015"
 Eight Ways American Carriers can Deliver Delightful Customer Service and Stay Ahead of Competition
By Vishal Mehra
August 31, 2015

Eight Ways American Carriers can Deliver Delightful Customer Service and Stay Ahead of Competition

Top airlines in the world are loved for their overall experience combining the hard product (seat quality, In-flight entertainment, amenities) with the soft product (on-board service, food etc.). [...]

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 Airline Finalists of 2015 SimpliFlying Awards
By Li Guen
August 24, 2015

Airline Finalists of 2015 SimpliFlying Awards

Based on public nominations and SimpliFlying Honeycomb analysis, we are proud to announce the airline finalists of 2015 SimpliFlying Awards for each award category below. These airline finalists [...]

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 Five Ways Live Video Streaming Can Enhance Airline Marketing and Customer Service
By Vishal Mehra
August 14, 2015

Five Ways Live Video Streaming Can Enhance Airline Marketing and Customer Service

Live video streaming apps such as Meerkat and Periscope have millions of users hooked already. While Meerkat was the category pioneer (and has about 2m users), Periscope – acquired by Twitter [...]

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By Sidd
August 8, 2015

SimpliFlying Map

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 How to Make Apology Marketing Work for Your Airline
By Shubhodeep Pal
August 7, 2015

How to Make Apology Marketing Work for Your Airline

Last month, I flew for the first time on GoAir, a domestic low-cost carrier in India. It was also the first time I heard a strange announcement that seems to be the practice on GoAir flights. [...]

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 [Case Study] Contingency Management in the Age of the Connected Traveller — EasyJet and the Engine Repaired with Duct Tape
By Marco Serusi
August 4, 2015

[Case Study] Contingency Management in the Age of the Connected Traveller — EasyJet and the Engine Repaired with Duct Tape

The Incident Flying is not something humans are naturally comfortable with. Many of us are also instinctively afraid of heights. As such, some of us refuse to get on a plane; others do it [...]

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 Cathay Pacific flight 884: Anatomy of an airline diversion in the age of the connected traveller
By Shashank Nigam
August 1, 2015

Cathay Pacific flight 884: Anatomy of an airline diversion in the age of the connected traveller

Lots of flight diversions take place every week, due to minor reasons and major. Cathay Pacific flight 884, from Hong Kong to Los Angeles also diverted on July 29 this year, to the remote island [...]

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