Earlier in September, we had released our annual report Airline Social Media Outlook 2017 — that shared trends and insights into airline executives’ plans and attitudes towards social media in 2016 and moving into 2017.
To bring these key findings to life, we have created a videographic based on highlights from the full report and infographic.
As your airline plans the crucial steps for social media next year, do social customer service and data analytics assume the top priorities? If they aren’t yet, have a look at the videographic and share it with your colleagues too.
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