Upcoming Webinar: Airline Social Media & Disruption Management – jointly by SimpliFlying & 15below
Existing airline systems are struggling to respond to rising customer expectations and disruption in the digital age. Multiple channels and the rising power of ‘social’ adds a new layer of complexity to high-pressure situations often involving many departments within the organisation.
Multiple channels and the rising power of ‘social’ adds a new layer of complexity to high-pressure situations often involving many departments within the organisation.
How should airlines navigate such a landscape in 2017?
Webinar, Nov 29, 2PM (GMT)
SimpliFlying and 15below will be jointly hosting a webinar on November 29, 2016 at 2PM (GMT). There we will be sharing key insights from the recent Airline Social Media Outlook 2017 report, about how social customer service is the priority for next year.
This naturally encompasses the need for airlines to improve the way they manage disruption —which will be covered by our partner 15below.
Join our webinar to find out ways to:
- Prioritise goals for your airline’s social media strategy and organise your team effectively
- Break down departmental silos – with the right tools and processes – to improve coordination during disruption
- Join conversations with your customers across both traditional and social channels, to deliver a better customer experience
- Respond quickly – and always with a human touch