Upcoming Webinar: Airline Social Media & Disruption Management – jointly by SimpliFlying & 15below

Existing airline systems are struggling to respond to rising customer expectations and disruption in the digital age. Multiple channels and the rising power of ‘social’ adds a new layer of complexity to high-pressure situations often involving many departments within the organisation.

Multiple channels and the rising power of ‘social’ adds a new layer of complexity to high-pressure situations often involving many departments within the organisation.

How should airlines navigate such a landscape in 2017?

Webinar, Nov 29, 2PM (GMT)

SimpliFlying and 15below will be jointly hosting a webinar on November 29, 2016 at 2PM (GMT). There we will be sharing key insights from the recent Airline Social Media Outlook 2017 report, about how social customer service is the priority for next year.

This naturally encompasses the need for airlines to improve the way they manage disruption —which will be covered by our partner 15below.

Join our webinar to find out ways to:

  1. Prioritise goals for your airline’s social media strategy and organise your team effectively
  2. Break down departmental silos – with the right tools and processes – to improve coordination during disruption
  3. 
Join conversations with your customers across both traditional and social channels, to deliver a better customer experience
  4. Respond quickly – and always with a human touch

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SimpliFlying

SimpliFlying

SimpliFlying is the leading consulting firm that specialises in aviation marketing and innovation. We are one of the largest in the world, having worked with over 80 airlines and airports globally. Headquartered in Singapore, we also have presences in Canada, Spain and the UK. What we offer – consulting, training and reports – is derived from insights derived while working deeply within the industry. We intensively research trends, question assumptions and apply them to the realities of the aviation industry. Our growing list of clients includes American Airlines, Cebu Pacific, Turkish Airlines, LATAM Airlines, Airbus, Boeing, Bombardier and Toronto Pearson Airport. If you're keen to tap our expertise, email us at helpmesoar@simpliflying.com
SimpliFlying
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