Make airline visuals more real and effective – include people

This article is from the September issue of Airline Marketing Monthly, which includes an industry guide from ATPCO on Differentiating your Offers through Rich Content.  You can access the guide, as well as the full magazine here.  

An image of an empty cabin won’t resonate

When you are showing off different products or services, with a view to getting passengers to book a fare with you (or buy an ancillary product), what do people want to see?

The evidence is that they want to see other people.  

ATPCO’s content experts found this out by way of a series of passenger studies.  This research is as yet unpublished in a trade publication and so we’re pleased to be able to share some of it here.

Show people in your seats

Let’s assume you are refreshing your economy cabin, something a number of airlines have been doing recently.  You want to show off the various improvements, or perhaps you have installed a completely new seat.

The assumption might be that showing a person in the seat gets in the way of showing off the features, but in fact ATPCO’s research found that actually, people want to see people.

In two separate studies, 71% and 69% of respondents preferred to see people in those seats to make the experience more real and relatable, rather than empty seats.

Show people watching the IFE System

The same applies to your IFE system, passengers don’t want to just see the screen, they want to see other people watching the screen. 

65% and 70% of users prefer images that show people enjoying on-board entertainment, rather than the entertainment devices alone.  

Show people eating, and be specific about the menu

Looks good, but it would work better if you showed the person and talked about what this is

When showing meals, the best practice is to display close up pictures of people enjoying a meal or a beverage, and also to reference specific menu items.

Two survey carried out by ATPCO found that 63% and 65% of respondents preferred this type of content.

ATPCO’s research surveyed over 500 passengers per study.  ATPCO’s content experts emphasise that airlines should supplement this with more detailed studies to take account of specific geographies, routes and local cultures.

This is something that the ATPCO team is able to do as part of its Agency service, there is more information here

SimpliFlying

SimpliFlying

SimpliFlying is the leading consulting firm that specialises in aviation marketing and innovation. We are one of the largest in the world, having worked with over 80 airlines and airports globally. Headquartered in Singapore, we also have presences in Canada, Spain and the UK. What we offer – consulting, training and reports – is derived from insights derived while working deeply within the industry. We intensively research trends, question assumptions and apply them to the realities of the aviation industry. Our growing list of clients includes American Airlines, Cebu Pacific, Turkish Airlines, LATAM Airlines, Airbus, Boeing, Bombardier and Toronto Pearson Airport. If you're keen to tap our expertise, email us at helpmesoar@simpliflying.com
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