[Presentation] How the connected traveller will help airlines drive ancillary revenues and real-time customer service #ATIS2013
Today, I was invited to deliver an opening presentation at the SITA Air Transport IT Summit 2013, just outside Brussels. The session topic was “The Mobile Explosion” and I focused specifically on the connected traveller. My key point was that airlines and airports should stop using social media just for marketing. The Connected Traveller is …. continue reading →
[Presentation] How travel marketing is changing in Asia with the rise of social and mobile #tdsasia
I had the pleasure of delivering the opening keynote presentation at the Travel Distribution Summit in Singapore. The region is different, and while there’s lots to learn from airlines around the world, marketing efforts need to be catered to the cultural nuances. In addition to sharing lots of case studies from airlines and hotels from around …. continue reading →
Want your new route to make headlines? Bring Richard Branson on-board, like AirAsia X did in Perth!
//Correction: The article incorrectly states that this was AirAsia X’s first flight from Perth. They have been flying the route since 2008. Nevertheless, the rules of route launch marketing are still valid. Imagine being served your in-flight meal by none other than Richard Branson – what would you do? You might ask for an autograph, …. continue reading →
Influencer marketing comes of age in aviation – American Airlines Klout and Eindhoven Airport Facebook VIP in focus
The power of key influencers is well documented in marketing. And in the age of the connected traveller, it’s not uncommon to see airlines bringing influential bloggers on fully-paid FAM trips, or even engaging them as official brand ambassadors. Of late, such influencers have been getting real-world benefits too! Take Estonian Air’s much-feted social loyalty program, the first in …. continue reading →
What does SimpliFlying stand for? Thinking Differently about aviation marketing (and lessons from Simon Sinek)
We’ve grown… It may sound surprising, but SimpliFlying is just crawling out of its toddler-years as a startup. It’s been four years since I left my job in Boston to work full time on my passion, at the intersection of aviation and marketing. And boy, what a ride it has been! What started out as …. continue reading →
The SimpliFlying team gets together for our annual company retreat in Valencia #SimpliRetreat
The SimpliFlying team is based all over the globe – in Singapore, Spain, the UK, and even Africa! And at least once a year, we have our global retreat where everyone meets to celebrate our achievements, plan for the year ahead and bond together as a team. This year, we’re in Valencia, Spain, and we’d …. continue reading →
Facebook CAN help sell planes! How a creative Airbus sales team brings the realities of the connected traveler to life
When we meet with senior aviation executives (non-airline), we often get asked two questions: How can social media work in a B2B context? Can we really sell a plane (or an engine, or a wing or a blade…) by leveraging Facebook or Twitter etc? To this question, we share case studies from Intuit, Ford and …. continue reading →
[Presentation] Airport travel retail, in the Age of the Connected Traveler #trinity2013
I had the great opportunity to present for the first time at the Trinity Forum 2013, which was in its 10th year, and organized by the Moodie Report. And I was honored to deliver a presentation on the topic of how airport travel retailers need to win, in the age of the Connected traveler. Today’s …. continue reading →
Eleven things airports can do to get travelers to really LIKE them (Inspired by Seth Godin)
Let’s face it – most of us hate being at airports. We want to get out of there as soon as possible, after landing. When in transit, we try to find a quiet spot with a strong wifi signal. And god-forbid, if there’s a charge for wi-fi, we say words that shouldn’t be uttered at …. continue reading →
David McMullen joins SimpliFlying as VP, Airports, signalling the next big leap in airport marketing
SimpliFlying started its journey in early 2009 by re-imagining the way airline branding worked, when we introduced the 6X airline branding model. We focused on digital marketing and gradually became one of the most respected resources for cutting-edge airline marketing strategies. Today, we have consulted for over 25 airlines and airports globally, and are pushing …. continue reading →





"[Working with SimpliFlying] has expanded our minds, opened our eyes and showed us what to do in concrete, practical, and tangible terms. We see the benefits not only to ourselves but to our members as well." -
"SimpliFlying has a great balance - providing strategic insights and directions while maintaining a down-to-earth attitude in guiding LAN in strategy implementation. Justifying our investment to senior management was not difficult." -
"The SimpliFlying MasterClass was a combination of trends and insights from the industry, as well as tailor-made topics designed to help Lufthansa progress to the next level of customer engagement. By having every management level participate, Lufthansa achieved great results in regards to 'social status' and loyalty, which was one of the key topics." -
"At Estonian Air, we always look for partners who can bring innovation and good ideas, with the ability to execute. With Simpliflying, we get exactly that." - 

