Dear SimpliFliers,

As many of you know (from my about page/LinkedIn/Twitter), I’m in Athens, Greece right now at the IATA Commercial Strategy Symposium 2009. It began with me leading a sold-out pre-conference hands-on workshop for airline executives on social media. Today and tomorrow I will be Chairing the e-Marketing and IT tracks.

And I also do a keynote, focusing on trigger points within the customer lifecycle on social media that can be leveraged for driving profits by an airline. And as always, I’d like to share my slides with all of you on the day of the keynote itself. They’re right below (If you can’t see them, click here)

In this presentation, I share examples of how travelers are openly sharing their travel information online, and how airlines can use this for their advantage – for driving revenue and loyalty. One very good example of this is Lufthansa’s MySkyStatus.com (read my thoughts), where you can update your real-time position while traveling, on Facebook and Twitter. I’d love to have your feedback on the presentation!…

My worst nightmare as a speaker comes true
In my second last speaking engagement of the year, I came face to face with a speaker’s worst nightmare. No, it wasn’t the Mumbai traffic or a lack of audience. But the fact that my peers – fellow speakers at the World Brand Congress – were so good with their acts that they used up all of my examples.

Yes, you got that right. Each and every single airline branding case study I wanted to highlight in my keynote were taken up by impeccable speakers like Dr David Rogers of Columbia University, and Judy Turner. It totally didn’t help my case that I was speaking on the second day of the star-studded conference held at the Taj Lands End earlier this month.

On the day of the presentation, I woke up at 5am, and started to totally re-do my presentation. Inspired by the overwhelming presence of Bollywood stars in the area that I was staying in, I decided to create a Bollywood-themed presentation on branding – secretly hoping that no speaker before me does that!

Just when I thought things were going well, the hotel’s internet goes down – for the day! Thankfully, I had …

So we all know that airlines need to be on social media, and are doing much better than previously. But ultimately, it’s all about making money. Especially so for Low Cost Carriers.

This presentation shares insights on how airlines can really use social media tools like Facebook, blogs and Twitter to drive revenue. This was originally presented as a keynote in Al Ain, UAE on October 13, 2009, at the Low Cost World Middle East Conference.

View more documents from Shashank Nigam.

What do you think? Is social media just about engagement? Is trying to drive revenue from it equivalent to “populating” it? Let’s discuss in the comments or over on Twitter (@simpliflying)

…

Dear SimpliFlyers,

Yesterday, in Sydney, at the Australia Pacific Aviation Summit, I gave my keynote on airline branding and social media a different touch. I emphasized on the fact that airlines and airports need start moving from broadcasting messages to their customers, to having conversations about their brands with their “cult”.

Featuring case studies of over 25 airlines on social media, this was the presentation that I used for my keynote on 6 Aug 2009. It was very well received by an audience of experienced senior aviation executives. And I’d love to have your feedback on it. What do you like most? What’s the biggest challenge?

Keep Flying, SimpliFlying,
Shashank

I delivered an Expert Keynote address yesterday to a room full of senior airline executives on how they can us social media to enhance their brands. This was at the at the LCC World Americas Summit in Miami, FL.

The presentation details why social media is important to LCCs and how they can use it immediately for customer service, sales and more. I’m sharing the slides here and would love to have your feedback on this!

Dear fellow aviation and branding enthusiasts,

As many of you might be aware, I’ve been at Ft. Lauderdale in Florida today for a keynote presentation at the FTMA/Freddies Conference on the topic I love the most – airline branding and social media. I’ve just done the presentation and received a phenomenal response to it. And I’m sharing it with you here (with the videos included). I’d love to have your inputs too.

P.S: I’ll be Live Tweeting from the Freddie Awards about this year’s winners and you can follow me on Twitter here.
Airlines 2.0 – How airlines can use Web 2.0 for branding
View more presentations from Shashank Nigam.

63% of airline executives think that ancillary revenues will be a major source of profits in the future. But are they getting it right with the short-term moves like charging for water and then reversing the charge? Probably not. And this was the issue I addressed in my webinar entitled “Airlines 2.0: 5 ways to unleash the potential of ancillary revenues in a downturn.” The webinar was very well received with some very interesting questions asked by the participants.
And I’m sharing the slides from that webinar here. The slides include a bonus video (see slide 14) which I couldn’t show during the webinar since it wasn’t possible to do it remotely. But I’ve integrated them here exclusively for my blog readers.
Here’s what you’ll learn from these slides:

Make un-bundling work to suit your customers’ lifestyles

Entice customers through “reverse-bundling” in the recession
Maximize existing revenue channels, without compromising the brand
Cultivate new revenue channels using Web 2.0 tools, like Facebook, Twitter and blogs
Increase conversion rates for ancillary channels
Keep the brand intact while …

Dear Readers,

As I had mentioned in an earlier post, I delivered the keynote address at the Aviation Outlook Middle East last week in Abu Dhabi, in addition to moderating a panel on low cost carriers, which included the CEOs of AirAsia X, Virgin Blue and Bahrain Air.

A number of conference attendees and readers have asked me for a copy of the presentation and the replay. So, here’re the video replay of the keynote address. And you can view the presentation slides here.

Live on CNBC Arabia!
Following my keynote, I was interviewed by CNBC Arabia, on the future of LCCs in the Middle East. Though I’ve not been able to shrink the DVD for uploading on the web yet, you can view screenshots of the interview here, along with stills from my keynote address.
Thanks again for all your support and encouragement. Keep the emails and the comments coming in. Great things are happening!

Simply flying,
Shashank

Dear Readers,

As you might be aware, I’ll be in Abu Dhabi this week, as an invited speaker and panel moderator at the Aviation Outlook Middle East 2009. I wanted to give you a sneak preview of my keynote presentation on how airlines can use social media to enhance their brand. If you recall, I’ve written a number of articles on the topic on SimpliFlying and conducted a webinar in January too. My presentation is derived from that, and is included below. I’d love to have your feedback and comments on it.

Aviation Outlook Middle East Keynote – Airlines 2.0: Using technology for innovative branding through the recession
View more presentations from Shashank Nigam. (tags: aviation airlines)