The SimpliFlying partnership with InterGlobe enables airlines to handle customer service issues through Facebook, Twitter and other social mediums in a scalable manner.
With travel companies keen on leveraging social media, Interglobe Technologies (IGT), a global leader in providing integrated IT-BPO solutions to the travel and hospitality industry, and SimpliFlying, the leading airline and airport brand strategy firm, have come together to offer new solutions to airlines and airports looking to handle, improve or scale their social operations.
The partnership was announced at APEX Expo 2011 at Seattle. Akhil Agarwal, Chief Operating Officer, IGT, says, “We believe that social media is altering travel planning and purchase. As travelers get more social, travel brands will generate considerable social chatter. Our internal studies confirm that for every 100 customer service calls, airlines will attract 96 conversations over social media. Given this need, we believe that our partnership with SimpliFlying will enable the integration of marketing & customer support consulting with technology as an enabler.”
Shashank Nigam, Chief Executive Officer, SimpliFlying, adds, “There are 191 airlines on Twitter today, and only 85 actively tweet. Of these, only 28 provide 80% of the tweets. Most are obviously short on resources. As travel companies get more social, its time to provide options where they can scale their social media programs without a dramatic increase in costs. Our partnership with IGT will redefine the business strategies where we will be able to provide end-to-end customer engagement solutions to our customers.”
In a nutshell: The joint solution offered by IGT and SimpliFlying will allow airlines to scale their customer service offerings through social media without putting significant resources towards expanding an internal team. This will help airlines and travel companies achieve significant cost savings, drive operational efficiencies and increase customer satisfaction.
Expert advice for stranded travelers – Stuck somewhere? We’ll do our best to help you!
SOStravelers.com is a web-based support service for stranded travelers to interact and develop collective solutions.
SOSTravelers includes a website that can be accessed by any smart phone without downloading an application. The traveler can easily submit a request that is processed and transmitted to an experienced official travel agent, available 24×7. SOStravelers is collaborating with a worldwide network of official travel agents who have many years of experience in understanding traveling needs of business people and cries for help from stranded travelers.
They use real-time web and social media (Twitter, Facebook…) to recognize when and in which places there are delays and to communicate with “stuck” people. When one traveler is stuck, usually 10 or more travelers are also stuck and need a collective solution that SOSTravelers can provide.
SOStravelers’ mission is to be the 911 service for stranded travelers.
Philippe Scheimann, founder of SOStravelers, regularly publishes articles on crisis management on SimpliFlying.
Mango Aviation Partners are an aviation advisory boutique group offering air transport companies around the world a comprehensive range of services from strategic development and business design through to implementation, management and control.
Mango’s Partners and Associates, collectively and individually, have an unrivalled expertise and track record across all aspects of aviation: strategy, finance and project management, regulatory and compliance management, crew safety and proficiency training, commercial and operational optimisation, network planning and pricing & revenue management, sustainable aviation, talent sourcing, and aircraft finance, delivery and acceptance. A particularly specialisation is in air operator start-up’s.
Mango are not a consulting practice that advises from “the sidelines”. Instead, we work directly as part of our client’s team, providing hands-on practical input, and undertaking operational and interim managerial roles
We are highly experienced project managers, able to deliver to time and budget projects ranging from start-up’s or major restructuring programmes, to individual projects where a client does not have the relevant skillset.
We believe in accountability and value for money!
