Note: This is a guest article by Darren DunnI love Fall weddings! The bustle of summer is gone and the holidays are still a distant thought. You can relax and enjoy the ceremony letting your thoughts turn to the blissful life ahead for the new couple. Even bridesmaid dresses look good against mesh of Fall colors in the background.
So why am I so disappointed about Continental taking their vows and joining the Star Alliance family on October 27th? It is the one time in my life I want to be the guy who stands up on a pew and shouts.. “Stop the Wedding”.
Star Alliance is clearly marrying up as Continental has the best product and service of all the major US carriers. Customers flying in on carriers such as Singapore and Air New Zealand can finally connect on a domestic Star Alliance Member (Continental) who knows that product, service, and accountability are the cornerstones of delivering on brand promise.
My chief concern about the pending union is the domestic company Continental will be keeping with United and USAir. I can’t imagine a greater disparity in service. I relayed my concerns to a Continental representative at a recent industry …
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