Continuing with the ancillary revenues special this March, I’d like to explore the issue whether ancillary revenues are good for the airline brand, or detrimental. We all know they’re good for the balance sheet, but what about the brand? To answer this question, let me segment ancillary revenues in two bands – charging for value addition, and un-bundling current product and services.
Charging the passenger for value-addition
A comment on the hotly debated article I wrote on RyanAir’s competition for charging passengers got me thinking. Here’s what Shyrose had to say:
“RyanAir should link up with the local taxi companies of the detination airports and agree a deal with them, whereby flyers can book their taxi on the plane so it’s ready and waiting for them the other side. Taxi companies give Ryannair a referral fee, and Ryanair will be positioned as offering greater value service for customers.”
And I think Shyrose is bang-on-target. Customers don’t mind paying for additional services they value. And this is especially true when the offer is in-sync with the brand expectation. There are ample examples of such value addition. Travel insurance and car rental are popular ones. The intelligent …

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Dear Readers,

I hope you enjoyed the India Special in February on SimpliFlying, where I featured case-studies and interviews on airline branding in India, including that of the COO of SpiceJet and COO of Indigo Airlines. I received an overwhelming response to these articles too. Hence, I’ve decided to make the first fortnight in March, the Ancillary Revenues Special.
Ancillary revenues + airline branding = Even greater profits!
Why, ancillary revenues, you may think. That’s because it becomes an extremely powerful concept when in sync with the brand strategy. For example, when you fly Singapore Airlines, you don’t imagine paying for food on-board, due to their brand positioning as a premium airline. And that’s why their decision to charge for emergency row seats came as a shock to many. This is because the ancillary revenue strategy did not resonate with the brand strategy. Hence, the aim of this special feature will be to feature case studies, …