In this fourth episode of our SimpliFlying Podcasts we take a closer look at the world of loyalty, starting with an in-depth discussion about the current state of the loyalty industry and then moving on to an interesting interview with Gabi Kool, CEO of Baltic Miles.

As usual the first, insights part of the podcast is free and it also contains a snippet of the interview with Gabi while the full interview with the industry expert – in this instance, Gabi Kool – comes at a price of only USD 19.

You can listen to the free version below in which Shashank Nigam, the CEO of SimpliFlying and Marco Serusi, our Community Engagement Executive, discuss and dissect the state of the loyalty industry. Alternatively, subscribe to it on our iTunes channel:

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Alaska Air and Southwest bagged the most prizes at this year’s Freddies. Ideally, all airlines should be like Alaska Air: substantial award choices, good bonus promotions, an easy-to-use Web site and some of the best customer care representatives in the industry. But not all can be right up there.

We went through the full list of award winners and picked the creamiest from the cream of the crop. So here are some of the Top 10 most innovative features from the top loyalty programs in the world.

Amazing discount bookings. Jet Airways’ Jet Privilege program, where in celebration of new routes between India and the U.S. and Canada, members could redeem economy award tickets at a 50 percent discount if they were Platinum or Gold members and at a 25 percent discount if they were Silver or other.
Family Plan. Korean Air’s Skypass Family Plan allowed you …