[Infographic] Five steps to successful crisis management for airlines, in the age of social media

We all know what happened when the volcano in Iceland erupted and resulted in utter chaos in the aviation world. We also saw how some airlines and aviation authorities around the world struggled to cope with servicing the customers, while others used the latest social media tools to engage and update them. At SimpliFlying, we

How airlines used social media innovatively to battle the ashcloud crisis [from Mashable]

Note: This article and slideshow, created by me, was first published on Mashable.com. Hundreds of thousands of travelers scrambled to find alternative modes of transportation, last minute hotel bookings and even home-stays when the Icelandic volcano disrupted air travel around Europe over the last seven days. The official figure for airlines’ losses stands at $1.7

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