[Presentation] How the connected traveller will help airlines drive ancillary revenues and real-time customer service #ATIS2013

Today, I was invited to deliver an opening presentation at the SITA Air Transport IT Summit 2013, just outside Brussels. The session topic was “The Mobile Explosion” and I focused specifically on the connected traveller. My key point was that airlines and airports should stop using social media just for marketing. The Connected Traveller is a reality today, and there are multiple revenue and customer service enhancement opportunities.

The presentation, a photo, a video and tweets from the session are highlighted below.


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