Customer Service

This is a chapter from the Conversocial report, “The Social Messaging Landscape in 2019 and Beyond” by Conversocial CEO and Co-Founder Joshua March.  You can download this, and other Conversocial [...]

For the past eight years, SimpliFlying has surveyed airline professionals globally to get their perspectives on the present and the future of social media’s impact on the industry. We publish our [...]

For the past eight years, SimpliFlying has surveyed airline professionals globally to get their perspectives on the present and the future of social media’s impact on the industry. We publish our [...]

This article was originally published in the July 2018 issue of our Airline Marketing Monthly.  One of the biggest news stories of the past few months, on both sides of the Atlantic in the USA [...]

SimpliFlying is thrilled to announce its partnership with Singapore’s leading digital agency, Happy Marketer, to offer an on-demand social media command centre, as a service. Airlines can just [...]

Social customer service will be the top priority in the coming year, as revealed in the latest Airline Social Media Outlook 2017 survey. At the recent SimpliFlying Lab in London, some of the best [...]

This article is the story of a struggle. The struggle of an airline to fit in a world that it was not designed for. It is perhaps the story of most airlines. Because after seeing so many cases [...]

Editor’s Note: This is the second of a two-part exploration of the fraught relationship between the modern traveller and airlines — and the paradox at the heart of their relationships. Today’s [...]

Editor’s Note: This is the first of a two-part exploration of the fraught relationship between the modern traveller and airlines — and the paradox at the heart of their relationships. [...]

Every dark cloud has a silver lining. At 6pm on Good Friday, one could hear a round of applause and cheering coming from a large room at Brussels Airlines headquarters in Belgium. A team of [...]