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Customer Service

 Is this the end of the dinosaurs or the rebirth of the aviation sector?
By Richard Marsden
October 8, 2020

Is this the end of the dinosaurs or the rebirth of the aviation sector?

This is a guest post written by Richard Marsden, the CEO of RedAir and one of the finalists of the SimpliFlying Launchpad. Bailouts and spotlights I was working on a couple of large [...]

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 The Customer Experience Landscape in 2019 and Beyond
By SimpliFlying
May 1, 2019

The Customer Experience Landscape in 2019 and Beyond

This is a chapter from the Conversocial report, “The Social Messaging Landscape in 2019 and Beyond” by Conversocial CEO and Co-Founder Joshua March.  You can download this, and other Conversocial [...]

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 Providing airline customer service through social media will take centre stage in 2019
By Marco Serusi
October 26, 2018

Providing airline customer service through social media will take centre stage in 2019

For the past eight years, SimpliFlying has surveyed airline professionals globally to get their perspectives on the present and the future of social media’s impact on the industry. We publish our [...]

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 Dedicated social media teams become the preferred choice for airlines in 2019
By Marco Serusi
October 18, 2018

Dedicated social media teams become the preferred choice for airlines in 2019

For the past eight years, SimpliFlying has surveyed airline professionals globally to get their perspectives on the present and the future of social media’s impact on the industry. We publish our [...]

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 How airlines help change immigration policies with taking stand
By Dirk Singer
July 23, 2018

How airlines help change immigration policies with taking stand

This article was originally published in the July 2018 issue of our Airline Marketing Monthly.  One of the biggest news stories of the past few months, on both sides of the Atlantic in the USA [...]

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 Airlines can now access a Social Media Command Centre as a Service
By SimpliFlying
April 9, 2018

Airlines can now access a Social Media Command Centre as a Service

SimpliFlying is thrilled to announce its partnership with Singapore’s leading digital agency, Happy Marketer, to offer an on-demand social media command centre, as a service. Airlines can just [...]

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 Social Customer Service Insight from Airlines at SimpliFlying Lab
By Li Guen
October 5, 2016

Social Customer Service Insight from Airlines at SimpliFlying Lab

Social customer service will be the top priority in the coming year, as revealed in the latest Airline Social Media Outlook 2017 survey. At the recent SimpliFlying Lab in London, some of the best [...]

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 The Need for Integrated Communications in Airline Marketing — a tale of hairstylists in a storm
By Marco Serusi
June 24, 2016

The Need for Integrated Communications in Airline Marketing — a tale of hairstylists in a storm

This article is the story of a struggle. The struggle of an airline to fit in a world that it was not designed for. It is perhaps the story of most airlines. Because after seeing so many cases [...]

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 The Rise of the Ungrateful Traveller — and Five Ways for Airlines to Still Flourish
By Shubhodeep Pal
April 25, 2016

The Rise of the Ungrateful Traveller — and Five Ways for Airlines to Still Flourish

Editor’s Note: This is the second of a two-part exploration of the fraught relationship between the modern traveller and airlines — and the paradox at the heart of their relationships. Today’s [...]

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 How Airline Customer Service Must Adapt to the Age of Outrage
By Shubhodeep Pal
April 15, 2016

How Airline Customer Service Must Adapt to the Age of Outrage

Editor’s Note: This is the first of a two-part exploration of the fraught relationship between the modern traveller and airlines — and the paradox at the heart of their relationships. [...]

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