Conducted since 2010, SimpliFlying Airlines Social Media Outlook Report has been providing insight into airlines’ use of social media. In the 2019 report, professionals from 52 airlines from 6 continents participated in our survey. Get the report to learn how airlines are tackling social media in 2019 with respect to team structures, staffing, regional strategies, and budgeting.
This starter guide for airline crises in the age of social media describes 6 types of critical situations and uses case studies to look into how to deal or how not to deal with the different crisis scenarios, and learn 5 golden rules of effective crisis communication.
This year’s report has 7 new trends, that serve as inspiration for airline marketers to execute creative and innovative campaigns in 2018. Each trend is accompanied by a case study in our free state-of-the-industry report.