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Editor’s note: This is a guest post by Shaun Smith, who has been a key catalyst in expanding management focus from the tactical issues of customer service to the much wider and strategic [...]

Vijay Mallya, often considered the Richard Branson of India, was recently interviewed by BBC on a range of issues concerning the Kingfisher brand. For those who’re not aware, he heads [...]

Garuda Indonesia, the national airline of Indonesia, suffered a setback recently. Indra Setiawan, a former CEO of the airline was sentenced to 12 months in prison for his part in the mid-air [...]