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Tag Archives for: "LOT"
 Airline Disruption Management in the Age of Hackers and Connected Travellers
By Marco Serusi
June 25, 2015

Airline Disruption Management in the Age of Hackers and Connected Travellers

Last weekend, three separate airline disruption stories hit the news, all in the space of 48 hours. On Saturday 20th June, the computer systems of LOT Polish Airlines were hacked, causing flight [...]

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 Top 10 Plane Launches that have effectively used Social Media
By Marco Serusi
December 3, 2012

Top 10 Plane Launches that have effectively used Social Media

Although planes are a fundamental part of the aviation industry, only a tiny percentage of the millions of passengers they carry are able to tell the difference between the different types.  This [...]

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 Top 10 Crisis Management Case Studies: How Social Media Can Help Airlines Deal With Their Worst Nightmares
By Marco Serusi
March 28, 2012

Top 10 Crisis Management Case Studies: How Social Media Can Help Airlines Deal With Their Worst Nightmares

Crises in the Air Transport industry come in many shapes and forms but they usually have three things in common: 1) no prior notice or warning signs, 2) the need to inform large numbers of people [...]

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