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Tag Archives for: "Spanair"
By Marco Serusi
January 23, 2012

The magic of delighting customers: Top 10 Wow Initiatives by Airlines and Airports

In marketing, we often talk about the value of brand associations, of being at the top of the mind of consumers and having the brand instantly connect with a feeling, memory etc. However, putting [...]

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By Shashank Nigam
September 2, 2011

Next time you’re at an airport, don’t be surprised if you’re surprised!

Airlines and airports these days are having a lot of fun with travelers. And a lot of ideas for some reason involve things popping out of  baggage belts! LAN Airlines surprised kids on [...]

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By Shashank Nigam
January 16, 2011

KLM Surprises and Spanair delights! Can surprises be used as a sustainable brand strategy for airlines?

Spanair delights holiday travelers Just around when thousands were stranded at London’s Heathrow Airport and missing Christmas gatherings, Spanair had delightful surprise in store for their [...]

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