Shashank Nigam

Turkish Airlines taps on London Olympics fever through QR codes

[Presentation] Driving Results from Customer Engagement – The Road Ahead for Airlines in Social Media

Social Media at SAS Scandinavian – from ashcloud to integrated part of communications – insights from Christian Kamhaug

Why Korean Air’s #PrimitiveEnergy campaign angered Africans and how they could have managed the crisis better

Why Kulula is the World’s Funniest Airline – Interview with Marketing Head, Heidi Brauer

airBaltic introduces intelligent seating with SeatBuddy, powered by Satisfly – the cabin gets social

Remember Dave Carroll? He’s back with a book, United Break Guitars, with lessons for airlines in crises management

[Infographic] How airlines around the world are using Instagram and what should you be doing

[Presentation] from TFWA 2012: The Connected Travelers – how to engage and drive results from them