Shashank Nigam

The social media runway of Harrisburg International Airport – how a small airport made it big online

Proactive Customer Service at Southwest Airlines – Interview with Fred Taylor

Singapore Girl – you’re a cheap way to fly…or are you? Making the low cost Singapore Airlines brand work

Greg Hounslow is the SimpliFlying Hero for April leading WestJet into the new age of social media

Presentation – How airlines can segment customers and target niche markets through social media

[Infographic] Airlines on Twitter – April 2011 data reveals the need to focus on Customer Service

Group-buying sites for airlines – lessons from Lufthansa Brazil’s Groupon experiment

The Seat of the Future: Top five airlines with the best seats in the air

Virgin Atlantic’s Vtravelled gets into social gaming – Interview with Lysette Gauna