Shashank Nigam

AirAsia takes customer service to social media with AskAirAsia

For giving us funny safety videos and bringing us Rico, Megan Matthews from Air New Zealand is the SimpliFlying Hero for March 2011

SimpliFlying and IATA partner to offer training courses on airline social media strategy

Eezeer and SimpliFlying launch airline monthly twitter report – Delta leads Twitter use, and customer service is in!

What does Seth Godin have in common with SimpliFlying?

Ambush marketing comes to airlines: Germanwings takes over ITB Berlin using Facebook Places

[Slides] Social Media Strategy for Lufthansa – how a legacy airline built a strong customer engagement model

Viral videos on Youtube as airline marketing strategy – lessons from Air New Zealand

KLM creates the highest dance party in the world, on first flight to Miami #fly2miami