Shashank Nigam

For leading KLM into social media, Lonneke Verbiezen is the SimpliFlying Hero for Feb 2011

Malaysia Airlines takes booking and check-in to Facebook. And now, you can sit next to your friend too!

The future of airline loyalty – lessons from Loyalty11 Conference

American Airlines – do you know TimF10? Re-thinking social media engagement for frequent fliers

Driving social media ROI for airlines, airports and travel businesses – Keynote presentation from #SMtravel11

Lufthansa A380 First Flight to New York JFK: LIVE coverage from brand new Business Class

American Airlines’ AAdvantage Facebook Fans grow 84 fold in 54 hours. The most successful campaign ever by an airline?

[INFOGRAPHIC] How Airlines Use Twitter – customer engagement done right, or gone wrong?

[Interview] Singapore Airlines brand strategy goes back to the basics: Singapore Girl in focus