Shashank Nigam

Qantas A380 emergency landing in Perth: The realities of social media come to fore #QF2

The tipping point for free in-flight Wi-Fi: a $1171 bill on Singapore Airlines for Jeremy Gutsche

Is KLM the most helpful airline in the world? Re-thinking airline customer service #happytohelp

[Presentation] Future of travel marketing – in the age of mobile and wearables #TDSusa

The biggest key to success in airline marketing? Vision. And the guts to pursue it.

Airline Marketing during World Cup: KLM’s Twitter gaffe, AeroMexico’s response and Belgian chocolates

Airlines need to embrace real time customer service through social media – Case Study

[Presentation] Smart travellers. Smarter Airlines. How can airlines stay ahead in the age of mobile and wearables? #ATIS2014

Managing traveller expectations in the age of social media – Presentation from ICAO Summit #IATS