Crisis Mgmt

The Evil Face of Social Media Marketing: 3 Lessons on How to Respond to Airline Crises for Content Managers

Should social media dictate HR policies? Lessons from Air Canada and American Airlines

Air Canada baggage toss video requires deeper thinking about passenger experience #paxEx

Future of social media in travel – Four key predictions. Presentation from #SMtravel14

Ethiopian Airlines Hijacking to Geneva – Lessons in social media crisis management #ET702

Singapore Airlines A380 Emergency Landing in Baku: Analyzing user behavior on social media, and how to deal with a crisis

[Presentation] How to Adapt to the Connected Traveller and Drive Results #smasia

Thai Airways logo cover-up after Flight TG 679 runway accident in Bangkok — pointless in the Instagram age

Three ways airline marketing changed forever after a man spent $1000 on a promoted tweet when British Airways lost his bag