Crisis Mgmt

Nairobi Jomo Kenyatta International Airport Fire: Crisis Management 2.0 Case Study and Analysis #JKIA #JKIAfire

Customer Service 2.0: How KLM could have averted the escalation of a delicate situation with Filipino teenager Arjean

Boeing’s 787 Dreamliner Flight Tracker Program aims to rebuild brand trust (and has some neat features!)

Asiana Airlines Crash Crisis Management 2.0 — Case Study and Analysis

[Interview] How London Gatwick Airport uses social media to connect with passengers at the airport

[eBook] Crisis Management for Airports and Airlines, in the age of the Connected Traveler

30 Essential Resources for Airlines and Airports to Effectively Engage the Connected Traveler and Drive Results in 2013

[Rewind] Top 30 Airline Social Media Case-Studies Featured on SimpliFlying in 2012

[Case Study] How Social Media is Enhancing Airport Customer Service