Crisis Mgmt

The 2012 Guide to the Top 10 Airports Engaging Customers Profitably on Social Media

SimpliFlying and airlinetrends.com launch monthly Airline Marketing Benchmark Report featuring 15 of the Most Innovative Airline Campaigns from across the world

[Presentation] Can a campaign be too successful for its own good? Southwest Airlines finds out the hard way

MasterClass for Agencies – Understanding and delivering what matters

Crisis Management for the Connected Traveler: brand new SimpliFlying MasterClass

Why Korean Air’s #PrimitiveEnergy campaign angered Africans and how they could have managed the crisis better

[Podcasts] SimpliExclusive Interview with Dermot Mannion, Deputy Chairman of Royal Brunei Airlines

Remember Dave Carroll? He’s back with a book, United Break Guitars, with lessons for airlines in crises management

Why Airlines (and Airports) must shift to Social Customer Service