Customer Service

Airlines on Twitter in June 2011: Delta Airlines is the breakaway “listening and talking champion”

Estonian Air crowdsourcing ideas to engage travelers as Tero Taskila takes over as new CEO

12 ways airports can turn stranded travelers into happy customers in the next crisis

Crises Management for airlines and airports in the age of social media- Presentation from ACI Europe

Proactive Customer Service at Southwest Airlines – Interview with Fred Taylor

Presentation – How airlines can segment customers and target niche markets through social media

Is your Airport Customer Services Delivery Under Pressure?

The Seat of the Future: Top five airlines with the best seats in the air

Top 10 Location-Based-Service Initiatives by Airlines (Foursquare, Gowalla, Loopt and more..)