Customer Service Archives - Page 14 of 16 - SimpliFlying

Brand eXecution

Airlines and airports in social media should think about scalability of efforts, not just buzz!

February 07, 2011

by Shashank Nigam

Brand Xperience

Flight attendants: Lost The Fire For Customer Service Excellence? Time To Retire!

January 24, 2011

by Shashank Nigam

Brand Xperience

Creating the best food in Economy Class: Turkish Airlines Do&Co take us behind the scenes

December 20, 2010

by Shashank Nigam

Commentary

The future of airline marketing in 2011: key takeaways from IATA Commercial Strategy Symposium

December 14, 2010

by Shashank Nigam

Announcements

SPECIAL FEATURE: An exclusive look at Cathay Pacific’s new Business Class seats

December 10, 2010

by Shubhodeep Pal

Announcements

IATA Commercial Strategy Symposium 2010 – Live from Istanbul

December 07, 2010

by Shashank Nigam

Announcements

Cathay Pacific unveils new Business Class seats and staff uniforms!

December 07, 2010

by Shubhodeep Pal

Brand Xternalities

Spain air traffic control strike: social media comes to the rescue, once again

December 05, 2010

by Shubhodeep Pal

Brand X-Factor

How brands like Singapore Airlines and Emirates win your heart? It’s in the eyes…

November 30, 2010

by Shashank Nigam

Brand Xpression

Malaysia’s Firefly uses iPod Touch to collect feedback about the brand in-flight!

November 19, 2010

by Shashank Nigam

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