Customer Service

[Presentation] How to Adapt to the Connected Traveller and Drive Results #smasia

Eindhoven Airport joins 16 airports on Google Indoor Streetview

Three ways airline marketing changed forever after a man spent $1000 on a promoted tweet when British Airways lost his bag

Disgruntled Passenger 2.0: Buys a promoted tweet against British Airways for losing bags. Airline customer service has changed.

Customer Service 2.0: How KLM could have averted the escalation of a delicate situation with Filipino teenager Arjean

Asiana Airlines Crash Crisis Management 2.0 — Case Study and Analysis

Airline Marketing SimpliRecap: The perils of poorly executed in-flight wi-fi, Delta’s compassionate CEO, Tiger Airways rebranding & more!

[Presentation] Supercharging Aviation Marketing in The Age of the Connected Traveller (with a special focus on the Middle East)

Delta Air Lines Curates a Social Magazine on Flipboard and Shows Why it’s One of the World’s Most Socially Caring Airlines