Customer Service

A Statistical Analysis of how major Airlines in the Middle East perform on Social Media

The SimpliFlying ‘Digital Strategy Checklist for Airports’

[Videographic] Airports and the Connected Traveller: SimpliFlying Social Media Outlook for 2013

Gatwick Airport CEO Stewart Wingate adds a face to the brand, answering questions Live on Twitter #askGatwick

30 Essential Resources for Airlines and Airports to Effectively Engage the Connected Traveler and Drive Results in 2013

[Videographic] Airlines and the Connected Traveler: SimpliFlying Social Media Outlook for 2013

Social Customer Service (Featured in Airline Business)

[Case Study] Social Crowd-Sourcing for Airports

What your Audience on Social Media Expects and What You Should Be Doing to Retain their Attention