Customer Service

Virgin America goes social and personal with new IFE system, powered by Salesforce.com

Simpli-Airports Series: Exploring Airport Social Successes

Lufthansa’s 2nd Air Cargo Innovation Challenge crowdsources Innovative Ideas on Improving “Customer Service”

Becoming a World Class airline brand – what Emirates can learn from Singapore Airlines (and how I missed my first flight)

[Presentation] Social Customer Service for Airports

The Best Airlines, Airports and Travel Solution Providers in Social Media – Winners of the 3rd SimpliFlying Awards, held at Amsterdam

The 2012 Guide to the Top 10 Airports Engaging Customers Profitably on Social Media

Ryanair learns the power of social media – profits dip 29% despite a 600% increase in marketing budget

A Statistical Analysis of How Airlines in the US Are Providing Customer Support on Facebook